Re: What's in your welcome kit?
This is a good idea. Most of my info is in the Client Agreement, but I do find that my clients do not really read through it all. I'm started a 15-20 minutes "new client" consultation AFTER they sign to be sure they understand all the terms and conditions, hours, rates, and billable time! I actually had a couple clients question my time concerning phone calls and emails. Hey, time is $$$, right?! Do you bill for these things?
|