New Client Best Practices

How to help new clients get the most out of working with a virtual assistant. Welcome packets, intake and more.
Volunteer Moderator: Your Virtual Wizard

Forum Sponsor (Advertise with us)
Reply
 
Thread Tools Display Modes
    #1 (permalink)  
Old 03-06-2009
ShelleyH's Avatar
ShelleyH ShelleyH is offline
Junior Member
Company name: Sage Virtual Assistance
 
Join Date: Feb 2009
Location: Sacramento, CA
Posts: 389
Blog Entries: 1
Send a message via AIM to ShelleyH Send a message via Yahoo to ShelleyH
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
Originally Posted by Virtual Office Management View Post
I let them talk for a bit until they began to repeat themselves.
lol... that sounds about right........

I have a form that I made up from information I actually found here... all sorts of inquiring questions. So I use that, and I am naturally nosey, scratch that, inquisitive.. I generally know when their kids get out of school before the first conversation is through.........
__________________
www.sageva.com
Shelley Halpain,
Reply With Quote
    #2 (permalink)  
Old 02-14-2009
peales23's Avatar
peales23 peales23 is offline
Contributing Member
Company name: Your Extra Pair of Hands
Latest blog post: Lest we Forget ?.
 
Join Date: Feb 2009
Location: Oakville, Ontario, Canada
Posts: 80
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
These are great suggestions for a newbie! Thanks so much!
__________________
Patricia
www.extrapairofhands.ca
Reply With Quote
    #3 (permalink)  
Old 02-22-2009
mosureofficesolutions mosureofficesolutions is offline
Contributing Member
Company name: Mosure Office Solutions
 
Join Date: Feb 2009
Location: Wisconsin
Posts: 57
Find this virtual assistant on Facebook
Re: What questions do you ask new clients during your consultation, and what are their questions?
Thank you for your post Christina. As someone who is still in the research phase this has given me a good starting point.

Thanks again.
__________________
Sarah Mosure
Reply With Quote
    #4 (permalink)  
Old 02-23-2009
JKR Virtual Solutions's Avatar
JKR Virtual Solutions JKR Virtual Solutions is offline
New Member
Company name: JKR Virtual Solutions
 
Join Date: Jan 2009
Posts: 11
Contact this virtual assistant on LinkedIn
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
Tia,

I ask, if the potential client ever worked with a Virtual Assistant?
What are their concerns working with someone remotely?
Then I try to reassure them of my honesty and confidentiality.
__________________
Jana
Reply With Quote
    #5 (permalink)  
Old 03-06-2009
Leilani's Avatar
Leilani Leilani is offline
Contributing Member
Company name: Aspire Virtual Assistants
 
Join Date: Aug 2008
Location: Corvallis, Oregon.
Posts: 124
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
Wow! what a wealth of infomation Christina. I will definitely copy down your advice and check out all the other information that people have submitted here.

Leilani
Reply With Quote
    #6 (permalink)  
Old 04-17-2009
Go2Gal's Avatar
Go2Gal Go2Gal is offline
Contributing Member
Company name: Allegro Business Solutions
 
Join Date: Mar 2009
Location: Folsom, CA
Posts: 69
Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
You gave such a solid list of question/talking points, Christina. Thank you! I'm preparing for my first consultation call tomorrow & this really helps me feel better instead of feeling like I'll forget to ask something really basic & important.

Great suggestions all - thanks

Teri
__________________
Teri Taylor
Allegro Business Solutions
Reply With Quote
    #7 (permalink)  
Old 03-11-2009
Emerald Spirit VA Emerald Spirit VA is offline
New Member
Company name: Emerald Spirit VA
 
Join Date: Mar 2009
Location: Seattle WA area
Posts: 20
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
I also want to thank you all for your insight and input as to how to go about the first consultation, and for how to set up a routine/process to provide consistency to how one does business. I feel very lucky to learn from you all here. Thank you for being so open with your thoughts, ideas, and specifics. ~Annette
Reply With Quote
    #8 (permalink)  
Old 03-11-2009
jemsva jemsva is offline
Contributing Member
Company name: Jones Executive Management Support
 
Join Date: Jan 2009
Location: California
Posts: 51
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
Doing online research prior to the consultation is an excellent idea. Thank you for sharing your experience.

Rosa
Reply With Quote
    #9 (permalink)  
Old 03-12-2009
Protege Business Solutions's Avatar
Protege Business Solutions Protege Business Solutions is offline
Contributing Member
Company name: Protege Business Solutions
 
Join Date: Feb 2009
Location: Greenwood, IN
Posts: 57
Send a message via MSN to Protege Business Solutions
Follow this virtual assistant on Twitter Contact this virtual assistant on LinkedIn
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
This is great information for Client Consultation. Thanks everyone.
__________________
Bonnie
Protege Business Solutions, L.L.C.
Reply With Quote
    #10 (permalink)  
Old 03-13-2009
Absolute Virtual Assistance's Avatar
Absolute Virtual Assistance Absolute Virtual Assistance is offline
New Member
Company name: Absolute Virtual Assistance
 
Join Date: Mar 2009
Location: Atlanta Area
Posts: 32
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: What questions do you ask new clients during your consultation, and what are their questions?
This is fantastic information! From what I've read the best thing is to stay positive and confident in your approach whatever it is!
__________________
Jessica
Reply With Quote
Reply

« Previous Thread | Next Thread »
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Switch to Linear Mode
Hybrid Mode Hybrid Mode
Threaded Mode Switch to Threaded Mode

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Forum Rules

Similar Threads
Thread Thread Starter Forum Replies Last Post
[Resource] Vista Questions? vainparadise Software for Small Business 17 10-27-2009 10:00 PM
Greetings (and many questions) from Michigan muffy432002 Member Introductions! 8 06-03-2008 11:45 AM
A few questions for veterans justd General Client Relations 13 11-18-2007 05:15 PM
Some questions about PR Girl Friday Press Releases 5 10-01-2007 12:08 PM
Out of Country Clients questions winslowgirl General Client Relations 2 08-22-2007 01:52 PM


All times are GMT -4. The time now is 10:57 AM.

Virtual Assistant Forums Advertising
Featured VA websites:

Stacey's Admin Solutions, LLC

Delfosse Designs

Clerical Essentials
Get featured!
Virtual Assistant Business Retreat
Virtual Assistant Contracts
Virtual Assistant Forums Advertising
Work from Home | Become A Virtual Assistant

© Virtual Assistant Forums 2013
All content and images are protected under copyright law and may not be reproduced in any way without express written consent.