My main policy is to have a signed contract and a deposit from the client before any work is executed. The contract itself gives the specifics regarding payments, late payments and penalities, hours of operation, and the specifics of the work to be done.

I had a client recently who felt that he could call at 9:00 at night and on the weekends. In other words at his whim. He had signed a contract, but had not actually read it! My hours of operation were clearly outlined in the contract.

Don't be afraid to set and enforce business boundaries!

Mine are:

1-Signed contract and deposit received prior to start of working relationship.

2-Anything that is 'specialized' needs to be in writing.

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Vivi Gonzalez
www.ChaosRelief.com

I work only with Contracts and Retainers. I resisted this practice for a long time but since embrasing it have not suffered the past due issues with clients; because they pay in advance.

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Pamela Cendejas

I'm just getting started, too...but I have a separate cell phone & number for my va business. With my verizon service, it is only $9.99 on my personal service.

These are great ideas, thanks!

Great information to use in my business. Appreciate the points given by all. Deposits should be required. If we haven't worked for the client before, it is good to get a deposit up front and clearly outline your payment policies and late fees.

I agree with all of these points. Contracts and retainers will go along way against those who will try to take avantage. Boundaries are so very important and an exact outline of your availability is essential.

This thread has developed into a really useful and interesting conversation - thanks to all who have replied so far... I'm looking forward to seeing more thoughts and opinions added here!

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I am just starting out but as I am planning the three that come to mind that I feel are going to be most important for my success are:
1. Signed contract (I know from being in the corporate world how important this is. It avoids any misunderstandings later)
2. Once I nail down my billing policy I am going to stick to it so that the client expects it when it is due and it isn't just something I do when I get to it.
3. I am going to try for no work or limited work on the weekends. This is my time with my family and that is very important to maintain a happy household.

Thanks for posting the question Tess.

Amy

This is good information. In lieu of a ton of clients right now I am trying to put together my business structure. If you get as much in place as you can in the beginning and then follow your own rules I think you will be ahead of the game!

WinslowGirl,
What is your "late payment policy"? If you wouldn't mind sharing I am in need of some more set in stone policies

Originally Posted by winslowgirl

Mine.. 1. Signed contract--wow, how important is this and I don't work without it. 2. phone calls-- I don't answer calls without having an appointment either. My time is precious and phone calls can drag on.. so if the client wants to talk with me, it needs to be planned. 3. Deposits--I require half of the 1st invoice upfront. Also my late payment policy has saved me several times.. I have it on all my invoices very clearly.