Policies and Procedures

Discuss the importance of policies and procedures in your virtual assistance business.

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Old 10-26-2009
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Question What are your Holiday Policies?
The holidays are near and I am wondering what types of policies do you have in place to cover your holiday time?

When I worked at the university I always had December 15th through January 2nd off. This was a paid benefit.

Now that I am a business owner, virtually, I would like to know how does everyone assess what their time off will be?

If you already have a policy in place for holidays please let us know.

If you do not, what do you plan on doing to put a holiday policy in place?

Thank you for any feedback,
Andrea
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Old 10-26-2009
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Default Re: What are you Holiday Policies?
Hi Andrea,

I usually take a week off for the holidays, depending on if we're traveling. My clients know I observe all typical holiday days, but then b/c we live out of state away from our families, we do take more time off than others. So for instance this year, we're visiting our families during Thanksgiving but not Christmas - so I've already let everyone know I won't be available during the entire week of Thanksgiving. For Christmas, I plan to operate as usual, except for the actual holiday (though I'll probably take Fri. & Mon.). Same goes for New Years - 2 days is usually what I take unless we're out of town.

Clear as mud? lol So I guess my real "policy" is 2 days per holiday, unless we're out of town, then it's usually the whole week off (but we don't do more than 1 major holiday a year). My clients are very flexible & understanding so I've never had an issue with this. HTH.
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Old 10-26-2009
Lia-VSS Lia-VSS is offline
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Default Re: What are your Holiday Policies?
this is what I do:-

Jan 1st
March 17 [St Patricks Day] [COMPLETELY CLOSED]
Good Friday [only open from 10am til 1pm]
Easter Monday
First Monday in May [MayDay]
My Birthday [31st May - UK Spring Hol last Monday in May]
First Monday in June [Irish June Holiday]
First Monday in August [August Bank Holiday - check/respond to emails only & internal Admin work only]
Last Monday in August [UK August Bank Holiday - completely closed apart from emergency work]
Last Monday in October [internal admin work and Emergency work]
Xmas Day [25 December]
Boxing Day [26 Dec]
Xmas Week [27-31st Dec] - Emergency work only - Dec 27 I will only be doing internal Admin work and checking emails/calls...

if any of the above lie on a Saturday or Sunday then I take the next Monday off.

Plus, I have to have at least two days off every 3 months, and I have a week off in the summer.


I hope I'm clear. I do love being self-employed [albeit it being part-time!] but I need to have time off, too! and even though I live & work in the UK I tend to obey the Irish holidays [yes, I'm weird... ]
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Old 10-26-2009
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Default Re: What are your Holiday Policies?
Great question, Andrea. Well, since I have no obligations (except to myself) during US holidays, I will work if a client has projects that need to be finished. Granted, I will take days like New Years, Christmas, Memorial Day, 4th of July, etc. off, but that depends on client needs. My unpublished policy on this may change in the future, but for now it's working for me.

The greatest thing about having my own VA business is that I don't consider what I do now as "work" per se, because I love doing it and find it relaxing. Compare this to when I was in the corporate world - then you're darn tootin' I would take off all the holidays offered and vacation time to boot!
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Old 10-26-2009
CJ's Virtual Business Solution CJ's Virtual Business Solution is offline
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Default Re: What are your Holiday Policies?
I take the standard holidays off - Christmas, new Year's, St. Pat's Day, Easter, etc. I try to take a long weekend. If my client workload allows, I plan to take the week between Christmas and New Year's off.

It's great to be able to decide when you want time off. My philosophy is I need time to rejuvenate and refresh myself or I'm no good to anyone!

Carol
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Old 10-26-2009
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Default Re: What are your Holiday Policies?
I usually take weekends off and do my own paperwork but if there is something that needs to be done I, like Jules will work. I don't have a policy in place and have not had a need for one.

I have taken time off and just let my current clients know my plans and we worked everything out. I have seen a VA here hire someone to cover a few of her projects when she took time off.

Since I am able to check my e-mails when away that has helped keep clients happy.

Cheers!!
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Old 10-26-2009
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Default Re: What are your Holiday Policies?
Hello Action.

My holiday policy is easy, for this year, I am closed Thursday and Friday during the Thanksgiving Holiday.

During the Christimas Holidays, On December 24, I am closing my office at 2p.m. est. From December 25, 2009 to January 1, 2010 my office will be closed. I will have someone on call to answer the phones and emails. We only take jobs from our on board clients. No one will be available, Christmas Day, New Years Eve or New Years Day.
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Old 10-29-2009
AngelicaP33 AngelicaP33 is offline
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Default Re: What are your Holiday Policies?
Good Question. I never thought about holiday policies. I am still seeking my first client so this isn't an issue for me right now but I think in the future I will set some holiday policies. Thanks for the question.
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Old 10-29-2009
Office Goddess Office Goddess is offline
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Default Re: What are your Holiday Policies?
For Goddess, I take off Sundays, the standard holidays, and from Christmas Eve through New Years Day.

For my 9-5, I take off weekends, the standard holidays (paid), and the day after Thanksgiving, Christmas Eve, and New Years Eve (unpaid). I don't get vacation pay. *sigh*

My clients ASSUME I am unavailable weekends and holidays and I let them know I am closed between Christmas Eve and New Years Day.
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Old 11-01-2009
datandesign datandesign is offline
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Default Re: What are your Holiday Policies?
This information is really good to know what other VA's are doing. I'll review my holiday hours in the morning!
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