Well the Dr I signed for 24/7 work now wants to move to another live answering service. At the time we signed he stated if I had to run the kids to school, or had an appt that it was okay if I returned calls when I could. Now he is saying he wants someone to answer his calls 24/7 no matter what. Even if I am on the phone that is not possible as I can't put patients on hold to answer other calls.

Anyways he stated he is dropping my fee (which I charged him a monthly fee instead of an hourly fee) taking out the fee for the live answering service. They will email me with anything and I still have to work 24/7 on call to input patient information, or to book appointments. I feel this is not fair and I feel like it is not my business since he has so much say so.

In my contract it does not state a non refund policy per say. He signed the contract until June 3rd, 2012 so he should be held to this contract. He stated he wanted a new contract saying I will do the same work, for less pay starting April 15th. I am so lost as to what to do! This is my first client so of course I can't afford to refund him the half a month of fees if I terminate him after 5 days notice. In my contract he was supposed to give me 5 days to correct any errors, but I feel there are none since he said he was fine with me running errands and coming back to answer calls.

I am so lost and I dont know what to do now. I will be adding a "no refund" policy to my contracts from this moment on. I have an email typed up to him but I have yet to hit send. I would be back to square one if I lose this client, I can't afford that hit to my pocketbook at this time.

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Kristy Garland
www.kgbusinesssolutions.com