In my eBook, "The RFP Transformation - Take Your Virtual Assistant Proposal From Blah to Bling", I offer a list of RED FLAGS to be aware of when vetting potential RFP Clients. This the third RED FLAG in the 10-Part weekly series.

When responding to an RFP where the client is requesting software you may not be familiar with, consider letting the client know that while you do not have the knowledge, you are willing to learn the process on your own.

Use your good judgment if you decide to make this statement. There are a few conditions to ruminate.

While you never want to tell a client you have experience with software that you do not; consider suggesting in your proposal that you will self-teach for those processes that are less-technical.

Some software use requires advanced technical training and experience, which clients will expect you to know. However, for some less technical software programs, consider offering the service on the stipulation that you will self-teach in a reasonable, specified period of time. Consider stating this intention IF the client shows an interest in you AND the main skill requirements are met.

• A willingness to learn a new skill can show a client your enthusiasm for partnering with them.
• Offering this suggestion may cause your proposal stand out from all others.
• Further, if you are prepared to use your own time to advance your own education this is a win-win for the VA..he/she secures a new client and new skill that can be marketed in the future.

Bonus tip: Make sure your contract states that you will evaluate the account in three or six months. Once you have mastered the new software, you would then be in a position to raise your rates to a level that compensates you for the additional, self-taught knowledge and value you bring to the client.

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