I found this cool diagnostic tool for judging the "customer focus" of your web content. It's pretty brief, but eye-opening!

http://www.futurenowinc.com/wewe.htm

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Brianna Young, VA and Graphic Artist
www.virtualsolutionsadmin.com
"It's not the piano that makes beautiful music. It's the person sitting AT the piano!"

I got a zero. LOL What does that mean?

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Rebecka Melson ~ Virtual Business Services

Originally Posted by Rebecka

I got a zero. LOL What does that mean?

Me too. It's definitely a work in progress.

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-Amanda
www.virtualsolutionsmadesimple.com

My score was 50% - So I've got some improvements to make.

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Monique Terrell, CEO
Sparkle Professional Office Services, LLC
www.sparkleofficeservices.com

I just did my company. When I searched on our name, I got 0% and when I search on our website URL, I get 33.3%. Not very good considering our website is a retail site.

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Stephanie
New VA in the research phase

My score was 58.62%, but apparently I "speak about myself almost as often as I speak about my customers", something to improve apparently.

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Kate V. Kerans
Kerans Virtual Assistance

Your Customer Focus Rate: 67.44%
You have 29 instances of customer-focused words.

Your Self Focus Rate: 32.56%
You have 14 instances of self-focused words.
You have 0 instances of the Company Name.

You speak about your customers approximately 0,002 times as often as you speak about yourself.
Excellent!

Guess I should add my company name in somewhere.

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Lily Chambers, The Virtual Office Goddess, LLC
Author "How to Do Your Own Small Business Bookkeeping"

Your Customer Focus Rate: 79.49%
You have 31 instances of customer-focused words.

Your Self Focus Rate: 20.51%
You have 5 instances of self-focused words.
You have 3 instances of the Company Name.

You speak about your customers approximately 0,004 times as often as you speak about yourself.
Excellent!

My copy is still a work in progress, but I don't think that's too shabby so far!

Your Customer Focus Rate: 80.56%
You have 29 instances of customer-focused words.

Your Self Focus Rate: 19.44%
You have 4 instances of self-focused words.
You have 3 instances of the Company Name.

You speak about your customers approximately 0,004 times as often as you speak about yourself.
Excellent!

I guess that is pretty good. I consider customer service my top priority.

Very cool Brianna - and so interesting to see everyone's scores!
Food for thought, to be sure.

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Stuck in startup? Stop dreaming. Start DOING!
Get the Become a Virtual Assistant eBook for just $29

I'm happy with my score

For the url: http://www.modernmarketingsupport.com
Your Customer Focus Rate: 92.86%
You have 26 instances of customer-focused words.
Your Self Focus Rate: 7.14%
You have 2 instances of self-focused words.
You have 0 instances of the Company Name.
You speak about your customers approximately 0,013 times as often as you speak about yourself.
Excellent!
Original length of Page (including all HTML)= 8,291 bytes
Content length after stripping HTML = 2,154 bytes
Total word count: 307

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Shari Sultana
Online Business Manager (marketing for retail ecommerce)

Wow, some of you have great scores! My design website was 28% customer-focused. It's so funny that we think we need to tell everyone about ourselves, rather than talk to our customers about them and why they need us. It definitely makes me want to rewrite my content!!

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Brianna Young, VA and Graphic Artist
www.virtualsolutionsadmin.com
"It's not the piano that makes beautiful music. It's the person sitting AT the piano!"

These are the Customer Focus Calculator results:

For the url: http://www.vatotalsolutions.net

Your Customer Focus Rate: 78.13%
You have 25 instances of customer-focused words.

Your Self Focus Rate: 21.88%
You have 5 instances of self-focused words.
You have 2 instances of the Company Name.

You speak about your customers approximately 0,004 times as often as you speak about yourself.
Excellent!

Original length of Page (including all HTML)= 8,831 bytes
Content length after stripping HTML = 3,332 bytes
Total word count: 426


I agree! Very cool! Thanks for posting!

I ran this on two pages on my website:

My main page (www.oakaa.com)

These are the Customer Focus Calculator results:

For the url: http://www.oakaa.com

Your Customer Focus Rate: 96.00%
You have 24 instances of customer-focused words.

Your Self Focus Rate: 4.00%
You have 1 instances of self-focused words.
You have 0 instances of the Company Name.

You speak about your customers approximately 0,024 times as often as you speak about yourself.
Excellent!

Original length of Page (including all HTML)= 6,183 bytes
Content length after stripping HTML = 2,983 bytes
Total word count: 316


And on my sevices page (www.oakaa.com/services.aspx)

For the url: http://www.oakaa.com/services.aspx

Your Customer Focus Rate: 100.00%
You have 4 instances of customer-focused words.

Your Self Focus Rate: 0.00%
You have 0 instances of self-focused words.
You have 0 instances of the Company Name.

You speak about your customers approximately 1,000 times as often as you speak about yourself.
Excellent!

I think that's okay.

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Julia

I just realized that I did this without using my company name and it reduced the results considerably. I wonder why this is. What would the company name have to do with the scores?

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Julia