Thanks Pam, I'll go with Owner for my title. Sorry for the delay in replying.
Emma

I actually provide one contract for each project or on-going service, depending on what the client needs.

If it's on-going services, I would raise my rates when appropriate with notice of course.

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Richard Rinyai
www.virtualofficeguy.com

I think I have really screwed up and I have no idea how to get out of this situation. I met a potential client, after our 2nd meeting I gave her my checklist of services for her to look through,I also gave her an option of retainer or non-retainer fee. She of course loved what I do and wants to use my services but...can't afford my prices.

She wants to talk me down $10 less than the discount I am already giving her. Now I'm willling to give her a discount but not "give my time away".

Has anyone had this problem? What ways did you go about solving it?

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Tonya O'Neal, Virtual Detail Diva!
O'Neal's Administrative Services

I don't think you should discount your services any further. I'm sure this customer doesn't discount all of his/her services to the general population. I've read over and over again that we should stick to our prices and not discount them for people like this. They're already getting a great value.

I use some generic forms that I designed myself, however, I do look forward using some more professional forms that are VA oriented.

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Karen Wessels
Lime Tree Consulting Solutions (South Africa)

OH! So I need 50 posts before I can see those contracts!!

Gotcha!

Was wondering why the link didn't work from the ebook!

Hi All,

Have a quick question - I am currently working on my retainer agreement and just wondering whether I should list my services included under retainer?

Many thanks,

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Virtcell
http://virtcell.com

Hi Virtcell,

In my service agreements, I list a description of services that I will be providing for that client (but I do not list all the services I provide, in general, in that agreement).

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Kathy Fink Inc. - http://kathleenlfink.wix.com/kathyfinkinc

I wasn't sure about that one Kathy - having all services there might help upsell but then again I offer a wide range so it might just be confusing.

I wouldn't list all my services in a service agreement because my service agreement is for contracting with a client for a specific service. For instance, if an attorney client only wanted me to do E-Filing, then that's all that's listing in the service agreement, not any of the other services I offer.

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Kathy Fink Inc. - http://kathleenlfink.wix.com/kathyfinkinc