Have you been scammed by VistaPrint? - Virtual Assistant Forums

#1 (**permalink**) 07-13-2009

This isn't a work from home scam or a craigslist scam but it's annoying all the same -and from the results I get when I search online, it can be expensive!

I just designed and ordered some full color postcards from VistaPrint. When I was checking out they offered me at least twenty other add-ons and offers, I chose NONE of them. But when I got to the last page of checkout there was a small stamper added on to my order and a button I could push 'Place my order WITHOUT small stamper' so that's what I hit. Of course, it charged me for the darn thing anyway! So now I have to follow up with them tomorrow.

Just wondering if anyone else had been overcharged in this way, or any of the other ways I've now read about online.

#2 (**permalink**) 07-13-2009

I've not had that happen to me, but I have noticed that you have to be really alert and careful when checking out to make sure you don't get caught up with all of their repeated offers.

You can reach their PR folks on Twitter @VistaPrint. I saw someone tweet a complaint to them last week and they responded right away.

I recently ordered something from Academic Superstore and I noticed (thankfully) that you have to manually uncheck an already checked box to not have it shipped two day. I had to manually change it to get the cheaper shipping. I think that's pretty sneaky as well.

Let us know how it turns out.

#3 (**permalink**) 07-13-2009

Thanks Kim

Yep - already tracked them down on Twitter... hope that will help resolve this quickly.

#4 (**permalink**) 07-13-2009

Tess, I posted a link on the forum that was about a class action suit and Vista a few months ago. It was in Boston where Vista is located. I will try to find the link and bring it up again. I actually unsubscribed from Vista's mailing list when I read this. Vista refused to remove the charges. I don't think it was the same type of problem you had though.

#5 (**permalink**) 07-13-2009

I have been ordering from Vista Print for the last 5 or 6 years and have never had any issues with them.

I do agree that you have to watch the shopping cart carefully before you actually checkout, but I've noticed that with quite a few companies that I've made online purchases with.

Hopefully you will get this resolved quickly, Tess.

#6 (**permalink**) 07-13-2009

Originally Posted by Jocarole

Tess, I posted a link on the forum that was about a class action suit and Vista a few months ago. It was in Boston where Vista is located. I will try to find the link and bring it up again. I actually unsubscribed from Vista's mailing list when I read this. Vista refused to remove the charges. I don't think it was the same type of problem you had though.

Tess, I found it and posted it. It's from this old post: Business Cards & Other items from Vista Print

#7 (**permalink**) 07-13-2009

I used to use Vista Print but now I use Staples.com and staplescopycenter.com. I got tired of having to sift through 10 pages of add-ons before being able to place an order.