Hello everyone!

I'm new in the VA business, and I know to charge for phone calls or emails I spend communicating with a client but I'm having a hard time deciding how MUCH to charge and how. For example, a flat amount for 15 mins and charge more if they need another 15 mins (so 30 mins phone call) or with emails, do I charge a flat rate per email?
I really have no clue so any suggestions would be really appreciated! Thank you!

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Vanessa Torres
-Fortitude & Grace-

Hi Vanessa,

I charge my regular rate for emails and phone calls.

If they are a packaged client, I have incorporated calls and emails into their rate. If they are hourly, I charge my regular rate.

It is my time I charge for no matter what the task may be. My time and my expertise is what clients pay for no matter the service.

Best,

Janine

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Your Virtual Dream Team Need Clients? No Fees! Take Assessment

Hi Vanessa,

I'm not sure if I was clear. I charge for whatever time I used. I charge for the exact time. I don't round up or round down. I use myhours.com for hourly clients and it keeps track of time used.

Best,

Janine

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Your Virtual Dream Team Need Clients? No Fees! Take Assessment

I'll jump in here too. Like Janine, I use MyHours.com to keep track of hours.

When it comes to charging for client calls and emails: With MyHours.com, all you have to do is start tracking as soon as you jump on a call with a client or start writing an email. Then when done, stop tracking. Myhours.com will calculate how much time you spent. It's very handy!

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Darlene Victoria - Digital Media Manager
http://www.darlenevictoria.com/

Thank you for your tips!

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Vanessa Torres
-Fortitude & Grace-

I haven't heard of myhours.com. I use the time tracking tool in Freshbooks. Good to know!

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Jennifer Hodgson