Oh yes, in my book this is a must have for any business no matter how small. It's the know-how, and your method or way of doing things. Ranks high up on my list of milestones to achieve, and of course the Operations Manual is a living, working document. It's essentially never really complete. It grows with you.

Tarryn

The list of things to do never ends! : ) Thanks for reminding me of something else I need to start working on before I "open my doors".

Great topic! I do not currently have one but think it is a great idea. I plan to start working on one.

Good Day,

I am new to this forum. However, I have an operations manual from the sales and marketing business as well as the medical billing business that I previously owned.

I have since researched and have begun putting together an operations manual for my new va business. I also have 3 women who will be coming on board.

It is my intention to create my manual and put into a pdf file with samples, instructions and processes as well as to provide a complete directory to coordinate with the VA private online section of my website for my VA's to log into.

Kindly,
Patricia Loehn

This is something that I did not consider but really plan to do once I work out all the kinks.

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Simply Me. Simply Bee.
www.simplybeesolutions.com

I am still in the planning stages of my business, but I plan to set up a policy and procedures manual as I get going. I believe it is important for consistency and as a guideline for those "grey" areas.

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Karin Seifert
Seifert Virtual Solutions

I have an operations manual. Having been in business over 10 years, I have to focus to keep it updated. Ten years ago, nothing in my business was "in the cloud" and I did a lot with "gotomypc.com". Now, almost all I do is "in the cloud". Keeping the document updated takes dedication. My document is an internal manual with a portion that I send to subcontractors. I do not send it to clients.

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Cathryn Jones
Assistants For Agents, LLC

I haven't heard of an operations manual, which I gather is different from a policy & procedures manual. Does one start by stating for example, the proper way to answer the telephones, format used for typing letters, etc?

I don't have one yet an it does not look like I need one at this point just like I do not need a business plan right now but if my business starts to get big, I think I may need these.

I am so ThankFul for this Forum ~ I am VERY new at running a successful VA Business (I just worked for free or for fun), I never heard of an operations manual is that for the BigWig companies If so I need to start with creating mine

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Etc Assistant