Virtual Assistant Forums

#1 (**permalink**) 11-18-2008

Okay - this is weird! About a month ago, I noticed that my RingCentral account was disabled. I called RC to see what the problem was and they said that I called in to report credit card fraud and wanted my account closed. Clearly that wasn't case as I never called. I checked with my credit card company and there wasn't any suspicious activity on it so I called RC back to tell them that clearly that was a mistake and to reestablish my account. They turned my account back on but they wanted a credit card authorization form. This form wants the front and back of my cc along with a copy of my drivers license.

Today, I noticed my account was down again. I received an automated email from them letting me know that my account was closed by me bacause of fraud on my card. I called and they said the same thing, they need a cc authorization form. I explained that I am not sending them my DL because it has too much personal info on it. Right after that email, I get another email for some other person's account! RC sent an email to an account holder for some haircut company that I don't even know and they copied me on it! I explained to RC that it appears as if there systems aren't secure if they are sending me some other person's account info and I explained that there is no chance that they are getting my DL. I have paid identity theft protection and I get notified of any type of credit inquiry or unusual purchases so I know my cc is secure.

Something isn't sitting right with me on this and I am wondering if anyone has had any problems. On that note, can anyone recommend another 800# service provider?

#2 (**permalink**) 11-18-2008

Sorry to hear about your issues Doreen, very worrying indeed!

I use GotVMail and have been very happy with them. The website interface you use when sign into their system is https, which makes is a tad slower, but is definitely better in terms of security.

Good luck!

#3 (**permalink**) 11-18-2008

I had my concerns with Ring Central when I found out that the only way to cancel your service with them is to call them directly so they can try talk you out of it. I also got a call from them a few days after signing up where they tried do some hard sell of something that I already signed up for. The caller unfortunately did not speak very clear English and so I had to repeatedly tell her to just leave my account alone.

It sounds like you made the right decision about not sending them your CC or DL info.

#4 (**permalink**) 11-18-2008

Hi Doreen:

I'm sorry that you're having trouble with RingCentral. The other company I recommend is Phone.com. They are pretty much the same as RC without the downloaded software.

Good luck!

#5 (**permalink**) 11-19-2008

That's really suspicious. I'm going to keep an eye on my RingCentral account.

#6 (**permalink**) 11-19-2008

Thanks for the heads-up. I just set up my account last week and it is already doing "funny things" that I need to look into further.

Thanks for posting your experience.

#7 (**permalink**) 11-19-2008

I've had RingCentral for a year now and have not had any problems.

When my 1 year was about up I got reminders, but I've not had my account suspended nor had any difficulties with it.

That is odd.

#8 (**permalink**) 11-19-2008

Thanks for the suggestions! I'm just glad that I don't have my 800# on my marketing materials etc. Since I have a limited # of minutes, I just have that on my web site so potential clients can contact me. Onward and upward!

#9 (**permalink**) 02-02-2009

Hmm.. I am going to have to keep an eye on my RingCentral.

#10 (**permalink**) 02-02-2009

I've used VirtualPBX in the past without a problem... I no longer bother with an 800# as none of my clients or prospects actually used it, just junk callers trying to sell cr*p.

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