I am sorry to hear of all your trouble. I tried Ring Central for the 30 day free trial. When I called to cancel they asked me to keep it. When I said no thanks they offered me a $10.00 gift card to starbucks and another month free. So I said sure and had them for a while. I only cancelled because I did not use the service too much but overall it was great.

I use Ring Central also, and I have used it for two years, with no problems. I love the flexiblity of the extensions, I need that now my business is growing and sometimes I need help so I will assign an extension to my sub.

Because I am always on the phone researching, and making inquiries, I know about off shore help. To get around that, I will also say to the person on the other end, "Excuse me, but I would prefer to speak to someone in the United States. I maynot understand what you're saying and you maynot understand me, so to avoid any misunderstanding, I would prefer to speak to a rep in the US". It works everytime. I hate drama.

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Phyllis L
UNIQUELY40, LLC
http://www.uniquely40.com

I just signed up for Ring Central last week and so far so good, I am kind of scared now that I read about the billing situation, but we will see what happens. And I too love the different ext that they offer.

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Tip Top Virtual Solutions
http://tiptopvs.co.cc

Wow. I'm trying to decide between Ring Central and Phone.com. I guess there are pros and cons to both. Thanks for posting your experience. It's good to know all the details before you make a choice.

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Prins Cowin, CPS/CAP, Virtual Business Manager
www.KingBusinessManagement.com