Originally Posted by VY925
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Wow...this was great! Thank you for sharing. I'm confused, tho. If you bill for a retainer, then another bill for what they used - how is this not billing twice? How do you handle the unused portion of $100 with the client. I'm sure I wouldn't be happy about paying $100 for something I didn't use.
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In the tutorial it shows billing and receiving the retainer, then creating an invoice showing actual hours used at the end of the month, you then issue a credit to apply towards that invoice for the amount of the retainer received, so you are not double-billing.
Most VAs don't rollover un-used retainer hours, therefore they keep any un-used portion of the retainer. This is up to you though, and how you have your billing polices set up. It is up to you to decide whether or not you rollover any unused portion of the retainer.