I have a large multi-VA team (3 client managers and 11 VA associates). They are all independent business owners and we work on a subcontracting basis.
I started my team because I was saddened to have to continually turn away new clients and had a long waiting list. It sounds like great stuff to many VAs but honestly, it was stressing me out! I HATE to turn away business so I had to figure out a way to either clone myself or get a team together. I consulted with a friend of mine, Michelle Jamison of MJVA, who literally wrote the book on running a Multi-VA business (called The Virtual Assistant’s Guide to the Multi-VA Business) and she gave me some ideas for setting up my team. I haven't looked back!
Now, that's not to say that it hasn't been challenging. I've had some great team members and some less-than-great, and keeping on top of such a large team certainly keeps you on your toes. I have a different set up than many multi-VA businesses with the client managers that take ownership of the client, rather than a particular VA. We offer a laundry list of creative, technical and administrative services and as was mentioned above, are a one-stop-shop. That too, provides a host of admin and management challenges. (Lots of cooks in the kitchen!)
My goal is to continue to bring in quality clients that fit my ideal client profile to keep my team busy and to spend 75% of my time on my other pursuits. (I create passive income products and have two associations, with a third on the way before the end of the year.) I'm currently at about 50% so I'm getting there!
For those of you attending the Forum on Virtual Assistance this year (FoVA) Michelle Jamison is actually leading a full day workshop on creating and managing a Multi-VA business and it promises to provide a ton of great information, inspiration and advice about looking into this structure for your own business.
Thanks for the great article and discussion Rita!
Cheers,
Pam