Hi,

Does anyone know if I set up a recurring membership product in 1shoppingcart (ie: monthly membership) and then the customer wants to cancel - how does this process work? Can the customer cancel themselves or must they email my and I go into 1shoppingcart and cancel that particular customer's membership?

Thank you.
Tiffani Donelli

Hi Tiffany - this can be a little tricky in 1shopping cart.

Answer in short: You do need to manually remove the member from the recurring billing so they won't be billed again.

Tips to look out for:

If they unsubscribe themselves (when they get an email message) this can affect the billing ...

1. If they unscribe from the entire list so they are no longer eligable to receive email - 1shopping cart will fail to bill them. This is important to know because if a member has had a hard bounce they may be removed from the list. You may be losing members this way without knowing.

2. If they only unsubscribe from the Membership Autoresponder, they way THINK they have cancelled from the group. However, shopping cart will still bill them - this can result in angry customers.