Determining Your Services

What kinds of services do virtual assistants offer? Discuss the endless possibilities here.

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Old 01-13-2011
Adepteo Adepteo is offline
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Default Re: Telephone answering service
This is a service that Adepteo are now starting to offer at great affordable package prices!

You can basically have calls forwarded to our office and have them answered as if they were physically in your place of work. We can send you e-mails of who called and bring calls important calls to your attention. Other services include accepting mail/using our number if you wish to keep your information private, screen calls and allow you to use our conference room facilities.

It just helps you get on running your business with peace of mind that everything is being taken care of professionally.

Have a look on the website and contact us if you are interested!

Google 'Adepteo'

Hope this helps.
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Old 01-17-2011
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ClassicConcierge ClassicConcierge is offline
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Default Re: Telephone answering service
I have since learned a little more about this service, especially here in ABQ. If you have someone that offers office space by the hour, they are often set up for phone answering services - you could refer your client if it was not something you wanted to take on - i agree that it can be way too time consuming. If you are in the Albuquerque area Office Alternatives offers this service.
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Old 01-17-2011
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Teressa Teressa is offline
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Default Re: Telephone answering service
My doctor uses a answering service to cover for them while they close for lunch. After hours you get a message. Seems like a good service to offer to smaller practices. And with the different time zones you could get several clients for different times of the day.

However, you wouldn't be able to accomplish much during those times that you are covering the phones.
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Old 02-26-2011
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Zjudra Advanced Zjudra Advanced is offline
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Default Re: Telephone answering service
Good advice. I am going to look into that destinctive ringer identification. That would be perfect.
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Old 04-20-2011
vasolutions vasolutions is offline
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Default Re: Telephone answering service
This is a great service to offer.. But my question is: What if you are maybe only receiving a few calls a day.. how would you charge this? I assume it would be too hard to charge your hourly rate.. when you may receive only 4-10 calls a day.

Would it be easier to charge a weekly rate? Based on how many calls your clients thinks you will get?
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Old 09-19-2011
MonaFitz45 MonaFitz45 is offline
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Default Re: Telephone answering service
Originally Posted by vasolutions View Post
This is a great service to offer.. But my question is: What if you are maybe only receiving a few calls a day.. how would you charge this? I assume it would be too hard to charge your hourly rate.. when you may receive only 4-10 calls a day.

Would it be easier to charge a weekly rate? Based on how many calls your clients thinks you will get?
Hi,
Mona here, Im offering this service to my international contacts. Ive decided to offer my stardard hrly. rate, regardless of how many calls. The plan I've worked out is to answer the phones est. 10am -2pm., the other calls that come in will go to voicemail. As for ther ringing, after hours, turn the ringer off since the calls go to voicemail.
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Old 12-09-2011
Jackie Jackie is offline
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Default Re: Telephone answering service
Depending on the number of calls the client typically recieves, either charge per minute, per call or per day.

For example, if the client doesnt recieve many calls, a price per minute might be ideal as it is more flexible and they are not tied in to a monthly or daily spend.

Price per call is ideal for clients who recieve a medium to high volume of calls. No matter how long the call is, they pay the same price for each one.

Price per day suits the clients who reiceve a high volume of calls every day.

Originally Posted by vasolutions View Post
This is a great service to offer.. But my question is: What if you are maybe only receiving a few calls a day.. how would you charge this? I assume it would be too hard to charge your hourly rate.. when you may receive only 4-10 calls a day.

Would it be easier to charge a weekly rate? Based on how many calls your clients thinks you will get?
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Old 08-17-2011
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Paper Pushers Paper Pushers is offline
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Default Re: Telephone answering service
With the lainch of Google voice, this service is much easier to offer and manage. It's a very effective tool to have calls forwarded and tracked even if you're unable to answer every time. Google has a lot of great tools for organization and consolidation of tasks and information!!
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Old 09-10-2011
DianaWFCole DianaWFCole is offline
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Default Re: Telephone answering service
My client forwards her calls to my cell and I have a special ring tone for her. My outgoing v/m says you have reached the office of Diana Cole. So it works for everyone.

I charge a $50 fee per month on top of my hourly rate to help alleviate the overage of minutes.
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Old 09-11-2011
PeppyM PeppyM is offline
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Default Re: Telephone answering service
One of the jobs in the office world that I strongly dislike is answering the phone. It happens that I have to do that in my "other job" office. I could not imagine offering that service as a VA, due to my strong dislike for it. I think that it has a lot to do with interrupting other work and, as someone has already posted, shooting one's concentration all to pieces. I'm glad that there are folks like you, who want to provide that service. Good luck with it.
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