Thanks so much for uploading this. Unfortunately, due to scheduling conflicts, I was unable to attend. Amazing how many questions were answered, and others presented them selves. I hope to attend a future call.
A woman whose name is either Eileen or Ellen called and asked about the necessary skills to be a VA. One of her statements brought back some memories: "just a file clerk." IMHO, there is not such thing as just a... Everyone deserves dignity and respect even the so-called lowest position on the totem pole. If a employer doesn't ensure employees know they are an integral part of the company, the company isn't doing their job properly.
Her primary concern, however, was skill level and how to get those skills. Other than taking a few high school courses in typing, shorthand, bookkeeping (before the invention of the computer see how that dates me? LOL), I am self-taught in every software application I know. Getting from point A to point Z in the different apps, but they all give the same results. As with people, some are better than others.
I recently discovered
http://alison.com/ This may be helpful to her and others who are interested in inexpensive ways to add to or improve their skills.