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Why Starting with Low Rates Doesn't Work

Posted 04-10-2013 at 11:25 AM by TheBrainyGal  
When navigating the jungles of the Virtual Assistant world there is one common trap that many a great Virtual Assistant falls into. It is a trap that I myself have found myself in and had to claw my way out. And I want to be sure that YOU avoid it. Want to know what it is?

The idea that you will start low and raise your rates later.

Most of us start our businesses in a desperate search for clients. We instinctively feel that if we offer low rates and deep discounts, we can attract those first few clients and then raise our rates later on, as we get more experienced and confident in our own abilities. I promise you, it doesn’t work, and I’ll tell you why:

It’s super hard to raise your rates with existing clients. Once you’ve signed a client at your deeply discounted super-cheap rate…it’s almost impossible to raise it. While you might be able to give yourself a small standard raise at the end of each year, you will probably never be able to say “Hey Client, Guess what? I started you off at a ridiculously low rate and now I’m going to double it”. It ain’t gonna happen.

Most of your business will come from referrals. Yup – those first few clients you took on (at your impossibly low bargain rate) are going to tell ALL their friends about you. And of course they are going to mention how affordable you are! So before you know it, all of THOSE people will be calling you up – expecting the same rate that you gave to their buddies. Hmmmm…Can you see where this is headed? Suddenly you have a full practice. A full practice that barely pays the bills!

Lastly – a very low rate will usually attract very cheap clients. That sounds a bit harsh, but it’s true. Good clients are willing to pay more money for a good VA (like yourself). Cheap clients are always looking for a bargain. Or perhaps they don’t really have the money to afford a VA. They are the ones who will nickel-and-dime you throughout your working relationship, or pay you late, or sometimes not at all.

Do you really want to fill your practice with bargain-hunters? Avoid the low-rate trap and price yourself for what you are worth! You became a VA because you have the SKILLS or the TRAINING or the EXPERIENCE to help others. Don’t end up with a full business that keeps you busy 40 hours a week and pays you peanuts. Avoid the low price trap and build a prosperous business.
Total Comments 10

Comments

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kaylagwilliams's Avatar
This is great advice, especially for those of us starting out. It's important to understand your value and charge accordingly. Thanks!
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Posted 04-10-2013 at 11:54 AM by kaylagwilliams kaylagwilliams is offline
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This is a great post. I have been told by a person who does copywriting and owns her own business that my rates are too high for the type of services she wants but this helps me realize that it's not necessarily my rates so much as her not wanting to pay them. This helps me decide not to chase her down for the business!
Thanks!!
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Posted 04-10-2013 at 12:05 PM by VirtualBusinessServices VirtualBusinessServices is offline
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TheBrainyGal's Avatar
Thanks! I'm so passionate about changing the VA industry so that clients begin to recognize the value of a good VA. It burns me up that business owners are willing to pay $7000 for 6 months of 'coaching' but balk at the hourly rate of a Virtual Assistant who will move them forward in their business on a daily basis. The industry needs to change - and I believe it will - if we all charge our worth and get confident about the value we can provide. Thanks so much for your comments!
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Posted 04-10-2013 at 12:26 PM by TheBrainyGal TheBrainyGal is offline
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JustAThought's Avatar
Great post! I completely agree. I also know that if you give one person a discount and another client finds out about it then will be very irritated by it. It is best to never give a discount, not even to family.
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Posted 04-10-2013 at 09:17 PM by JustAThought JustAThought is offline
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DeniceW's Avatar
I look at it this way. If a client charges say $80 (and I'm lowballing) per hour for their service whatever it is and they pay me $39 per hour. They are still making money. Plus if they do a task and it takes them 2 hours and it takes me 15 minutes, then they have saved $120. I'll change my tagline to Save Time, Save Money, Spend it well. Hmmm....have to think about that. Great Post and great explanation.
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Posted 04-15-2013 at 01:23 PM by DeniceW DeniceW is offline
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great advice

This is great advice. My husband did this while doing some side design work and next thing you know he is undercharging everyone. He no longer does much side work but when he does, he always charges a higher rate to be sure he is getting paid what he is worth.

Another way I look at it is that you are taking the time to work, away from your family or other things you need to do and doing a great job, helping the client out and giving them great value. You are giving your client great value and you should charge what you are worth!
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Posted 04-19-2013 at 02:32 PM by socialmom75 socialmom75 is offline
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I've been looking at a lot of fellow members' websites for some inspiration to get back on track with my own website, and I was startled to discover the following statement on one of them: "We know most of our competitors use a higher competitive hourly rate, but with [NAME], we understand that the reason behind using a Virtual Assistant is to put more money in your pocket, not ours."

Not only is this contrary to the idea that you've expanded on in this post, but I found it almost insulting to those who work so hard to change the perception of VAs as "cheap labor".

Thanks for the reminder to remember that we have/add value to a business!
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Posted 04-19-2013 at 09:14 PM by mdevries mdevries is offline
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dburtaine's Avatar
Very good advice! I had thought about #1 and #3, but I really did not think about item #2.
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Posted 04-21-2013 at 08:15 AM by dburtaine dburtaine is offline
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TheBrainyGal's Avatar
Thanks everyone...I so agree with many of the points being brought up! Just as your client needs to make more money for their business - you need to make money for YOUR business! And we certainly are taking time away from our families...or even from a 'regular' job. In my mind a business owner should be making MORE than they would as an 'employee' working for someone else. If you're not...then something's wrong. I'm not sure why so many VA's see themselves as 'cheap labor' but we do need to work together to change the perception.
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Posted 04-22-2013 at 07:38 AM by TheBrainyGal TheBrainyGal is offline
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BarbaraTaylor's Avatar
Thank you for this article! I was charging semi low rates (BUT the cost of living in my area is very low) but have since raised them. I don't want people to not be interested in me because my rates are to "low". As I learn more, I will continue to increase them.
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Posted 4 Weeks Ago at 09:45 PM by BarbaraTaylor BarbaraTaylor is offline
 

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