Sharing bites of information and resources to my fellow VA peers.
"Customer experience is the ‘eat healthy and exercise’ of the business world."
Posted 11-22-2012 at 04:31 PM by rolfova
- Every knows it's important, and why.
- When talking to others we probably pretend we do it better than we actually do.
- Deep down we aren't quite sure what we should do - it's complicated and confusing.
- The tings we know we should do just aren't fun or exciting, so we often avoid them.
This article caught my attention and challenged me to look at the experience I give my customers. I do recommend that you take a look whether you've been in business for 12 years to 2 months. Everyone needs a refresher here and there. Click here for more.
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