In our global economy, businesses are searching for customers not only in their own country, but worldwide. We understand how difficult it is to communicate in a country when you are not able to speak the language fluently. Partnering with a bilingual virtual assistant, who can liaise with your customers and prospects in their native language, can be highly beneficial for your business.

A virtual assistant (often called a VA) is an independent entrepreneur dedicated to providing secretarial, administrative, Internet marketing, social media, website, languages, graphic, legal and/or real estate services from a home office to help businesses, solo entrepreneurs and busy individuals focus on the core aspects of their business, generating income, taking up new challenges, increasing their bottom line.

Whether you are the owner of a company conducting business in a French-speaking country, an executive on a business trip in Paris, France, or an expatriate living in Genève, Switzerland, a bilingual French-speaking virtual assistant can offer a full range of efficient, cost-effective solutions to help your business achieve a greater impact.

Correspondence management
Mail merges / mail outs / editing, proofreading, copywriting, customer follow-ups

Have your bilingual virtual assistant:

- prepare mailings on a daily basis in response to inquiries from prospective clients,

- create and send welcome kits to your new clients,

- type manuals and other documents, design customized invoices and other forms, send invoices to clients.

Schedule/calendar management

You bilingual VA can help you with:

-supporting the development of your business, prospecting and making appointments

-managing your electronic calendar and sending you reminders to you via e-mail or text message

-confirming your meetings and preparing your briefing materials.

Phone/Email support

Your bilingual virtual assistant can:

-answer phone calls and take messages,

-sort, route and answer routine messages,
based on your specific request and criteria,

-follow-up with your customers to insure customer satisfaction.

Business & event management

Planning a seminar in Europe? Your VA can handle logistics by finding and booking locations, making invitations, booking suppliers for the event and preparing your handout material.

Internet research and data compilation

There is so much information being shared online about your market, customers and competition. Your bilingual VA can collate important piece of information, translate them into English or summarizing them to you.

Travel & accommodation arrangements

Your virtual assistant can book and confirm all your travel requirements, air, hotel and vehicle, as well as plan your travel itinerary, set up the tools and resources you need for meetings and presentations.

Transcription service

Press briefings, seminars, webinars, phone calls, dictated letters & memos and any other recorded materials, a bilingual (fr-en) VA can transcribe your French audio transcription into a professional document with a high degree of accuracy and attention to details.
Marketing services

Have your bilingual virtual assistant:

-compile your material in newsletter format and send it out at the appropriate time,

-set up and implement your email marketing campaign,

-set up and manage your social media accounts,

-manage your blog and post new content on a regular basis,

Contact-list and data base management

To grow your business, a thorough knowledge of your customers, your prospects and your products is required. Your bilingual virtual assistant can help you with:

-creating spreadsheets and entering data,

-developing a customer feedback questionnaire, sending it to your clients in their native language, receiving the completed questionnaires, summarizing the responses, and preparing a report.

A bilingual virtual assistant provides the support and assistance that you need at a fraction of the cost you would expect to pay if you had to hire a permanent or temporary staff member. Rely on this dedicated partner to handle efficiently the various tasks you want to outsource while you focus on more income-generating activities.

Sylvie Guiziou of Optim Office is a bilingual (fr-en) virtual assistant dedicated to working with small businesses, entrepreneurs and busy individuals to help them focus on strategic activities that require their full attention. She has over 15 years experience in administrative support services at board level in France, and an education in bilingual business administration. She delivers virtual assistance in general administrative services, bilingual En-Fr services, transcription, copywriting, data entry, Internet research and much more at http://optimoffice.fr