Meet virtual professionals from a variety of niche specialties who tell the story of operating their business, how they got started, how to find VAs like them plus they share some insights they've learned along the way. The interviews are hosted by Ruth Martin of Maplewood Virtual Assistance who's been operating as a virtual assistant since 2000.

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Who Pays for Learning? Is Training Really Free?

Posted 10-10-2012 at 12:20 PM by MaplewoodVA  
First off, I typically don’t charge a client for training time. Goodness, that’s money in the bank for me! Knowledge is key and no one can take that away from me. I can use that newly learned knowledge to gain other clients, boost my reportoire of skills, and best of all the training is not costing me one cent. How many times does that happen? Sure, the training hours take time but it’s probably a small investment of time compared to the future work this client, and others, will bring to you. (Only you can answer that question for certain.)

Once a new software/system or skill is learned it can be used to market yourself to others in this chose industry that are using this specific software/system/or needed skillset. Surely, more than one individual is using this and your newly gained training may open up another avenue of potential clients.

Let’s do some quick calculations to see . . . time in training (“X” hours) x your rate versus number of projected hours of work with client x your rate. Which is the higher number? Is this time investment worth it? (Only you will know.)

These questions will get you thinking about things a bit differently the next time you’re asked if you charge for training time. In the end you need to follow your gut, weigh the Pros and Cons of things, and make the decision that is best for you. No one else needs to understand it, or agree with it. Sometimes, as business owners we need to compromise a bit to gain the money in the long term. We may bend the rules a bit but the risk and pay off can justify the means.
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mg virtual office solutions's Avatar
Ruth, what a great post! I do not charge my clients for training for these very same reasons. The knowledge I receive from learning something new is the best investment I can make to grow my business.
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Posted 10-11-2012 at 03:06 PM by mg virtual office solutions mg virtual office solutions is offline
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MaplewoodVA's Avatar
Appreciate your comment, Margie. You've got that right. Knowledge investments are well worth the learning time.
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Posted 10-11-2012 at 04:00 PM by MaplewoodVA MaplewoodVA is offline
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On My Wings's Avatar
I recently had a situation where I didn't charge my client for training on a proprietary software in his industry. I am now blown out of the water because he is the one who is approaching the people who developed it to negotiate something where we offer trainings on it together, and we will split the fee. Definitely money in the bank for me.
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Posted 4 Weeks Ago at 07:10 PM by On My Wings On My Wings is offline
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MaplewoodVA's Avatar
That's an awesome opportunity, Pam! I hope you two can snag the training and become the go-to spot.
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Posted 4 Weeks Ago at 12:22 PM by MaplewoodVA MaplewoodVA is offline
 
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