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#1 (permalink)   05-14-2009 hdmrobinson Contributing Member Company name: Robinson Business Solutions   Join Date: Jan 2009 Location: Bowmanville, ON Posts: 148 How Customer Focused is Your Site? Hello, Have you fallen into the trap of making your website all about you and how wonderful you are? To help you answer that question, I have found an interesting tool that provides a free analysis by counting certain words on your site that are key indicators of whether your focus is on the customer or not. Check out http://www.futurenowinc.com/wewe.htm How does your site rate? __________________ Heather Robinson Business Solutions

#2 (permalink)   05-14-2009 virtual writing Resident Member Company name: Virtual Writing and Communications Latest blog post: Triberr lament My latest Twitter: 7 Ideas for Making Customer Care Calls - I am plea...   Join Date: Nov 2007 Location: Alamance County, NC Posts: 1,410 Blog Entries: 1 Re: How Customer Focused is Your Site? Well, that was certainly revealing! Hoo boy, here goes another site revision! Thanks for the link, Heather! __________________ Mary H. Ruth/Virtual Writing & Communications http://www.writingVA.com

#3 (permalink)   05-14-2009 ERVirtualAssistants Contributing Member Company name: ERVirtualAssistants My latest Twitter: Visit The Virtual Corner for antiques and collecti...   Join Date: Apr 2009 Location: Crowley, LA Posts: 62 Re: How Customer Focused is Your Site? Thanks for the site. It's an awesome tool __________________ Eileen Richard http://ERVirtualAssistant.SynthaSite.com

#4 (permalink)   05-14-2009 GladysS Contributing Member Company name: GS Business Resources My latest Twitter: If your biz keeps you on the move, always have acc...   Join Date: Feb 2009 Location: Memphis, Tennessee, USA Posts: 137 Blog Entries: 2 Re: How Customer Focused is Your Site? That is really interesting. I worked on my site last night, so maybe it helped! Thanks for the link! __________________ Gladys Strickland GS Business Resources

#5 (permalink)   05-15-2009 Office Goddess Senior Member Company name: The Virtual Office Goddess, LLC   Join Date: Aug 2007 Location: Boulder, CO Posts: 2,966 Re: How Customer Focused is Your Site? Woo hoo! Glad to know I'm doing SOMETHING right! Here are my results: Your Customer Focus Rate: 65.91% (29 customer-focused words) Your Self Focus Rate: 34.09% (15 self-focused words, and 0 mentions of the Company Name) You speak about your customers about 2 times as often as you speak about yourself. Excellent! __________________ Lily Chambers, The Virtual Office Goddess, LLC Author "How to Do Your Own Small Business Bookkeeping"

#6 (permalink)   05-15-2009 kkeastridge New Member   Join Date: Mar 2009 Location: Crittenden, KY Posts: 48 Re: How Customer Focused is Your Site? Thanks for this tool Heather. I tested my site and it shows that my site is 100% customer based. Yeah me! I still have a couple of pages that are 'under construction' but I will run it again when I am finished. Thanks again. This sure makes me feel so much better. __________________ Shannon

#7 (permalink)   05-15-2009 Offsite Office Professionals Junior Member Company name: Offsite Office Professionals, LLC   Join Date: Dec 2008 Posts: 294 Blog Entries: 2 Re: How Customer Focused is Your Site? Thanks for this great resource. Both of my sites are in the 60% range which is good but I want 100% like Shannon. Gonna get to work on this. __________________ Jenny McKinney http://www.offsiteofficepro.com

#8 (permalink)   05-15-2009 Tomekia Lloyd Contributing Member Company name: Lloyd Business Solutions, LLC My latest Twitter: http://t.co/36lpOhiY   Join Date: Mar 2009 Location: Atlanta, GA Posts: 176 Re: How Customer Focused is Your Site? Your Customer Focus Rate: 61.54% (8 customer-focused words) Your Self Focus Rate: 38.46% (5 self-focused words, and 0 mentions of the Company Name) You speak about your customers about 2 times as often as you speak about yourself. Excellent! YAAAY! NOW I NEED TO INCORPORATE THIS INTO MY SALES PITCH, I GUESS! __________________ www.lloydbusinesssolutions.com "Getting you back to what you do best"

#9 (permalink)   05-15-2009 AwesomeAssistant Junior Member Company name: Awesome Assistant My latest Twitter: Join me on this call for virtual assistants - Defi...   Join Date: Jul 2008 Location: Roseville, California Posts: 428 Re: How Customer Focused is Your Site? Interesting tool. We have several sites and that all ranked well. My customer service policy is on my site and an excerpt follows: Our customer service goal is not just to meet your expectations, but to exceed them. Okay, that's not true. Our real goal is to crush them to a fine powder, throwing them under Charon's keel to drift down the River Styx, never to be heard from again. We want your expectations to know they don't hold a candle to the reality we deliver. __________________ Sue L Canfield AwesomeAssistant.info My Blog

#10 (permalink)   05-15-2009 Tess Senior Member Company name: Codehead, LLP Latest blog post: SEO Q&A   Join Date: Apr 2007 Location: Portland, OR Posts: 9,131 Blog Entries: 3 Re: How Customer Focused is Your Site? Heather, this looks like a really neat tool - thanks for taking the time to post it! I'm sure your post will be inspiring plenty of website revisions this weekend __________________ Create a welcome packet for new clients with this guide and free templates! (Available in PDF and Kindle versions)