I recently created a website using CoffeeCup tools and uploaded it through FTP to readyhosting's services for a client of mine. When I tested the site in both IE and Firefox, everything looked fine. My main contact for this group's website also said everything looked great. However, there are a few people who are having difficuly viewing the pages properly, where the text seems to be enlarged and scrambled all over, and I'm not sure why. Initially I thought it might have to do with needed updates to the browser, but one of the group members who is having this difficulty is running the same exact vs. browser as another who is not having any difficulty, and it is happening in both her Firefox and IE at work, and in using Safari on her home MAC. I don't own a MAC or use Safari... so I'm not sure what to even say there. The other person who has had reported problems has also been viewing it through Safari off their MAC. I could email individuals a copy of the example I have to show you what I mean. I have a side-by-side comparison of a page view, both in Firefox, but from two different PC's. But, due to size constrictions, I'm unable to load the example here.

Any insight would be most helpful!

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TRImages, Ink
Tanya Ericksen-Troska
Executive VA - Member of Kudzu, IVAA, REVA, IREAA

Tanya, there is a Safari for Windows (a free download, of course ) now so you can check it out on your screen - I hope that helps!

If you want to post the link here that's fine too - then we can see more easily what's going on. Or, lacking that - upload the images to your own domain and post links here...

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Thanks Tess.
It looks fine in Safari as far as I see from my PC. The link to the example I have for Firefox showing the other member's view along side my view, can be found at: http://www.trimagesink.com/files/rse...es_24sep08.pdf.

They both look a bit fuzzy only because I reduced the dpi of each image so as not to take up too much space. But, you'll see the image on the left is how I, and many others view the page, vs. the image to the right which is how a few are reporting it from their systems.

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TRImages, Ink
Tanya Ericksen-Troska
Executive VA - Member of Kudzu, IVAA, REVA, IREAA

That is so odd - and you're sure it's not the browser needing to be updated??

I'll have to ask Hamid to take a peek...

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If you take a closer look at those two images, you will see that on the one to the right, the person has a bigger font size on her computer, you can see that Firefox's menu items on her browser are bigger, and I think that's her preference so I'm not surprised that she has the same problem at home. She prefers larger font sizes all over her computers.

There are two solutions:

1 - It is not a good idea to make layouts that depend on the font size, for example you have boxes with fixed sizes and when the font size is bigger, your boxes won't grow with the text.
You can remove the height property of the boxes, you will have to do this in your stylesheets, I think you probably know what I'm referring to...

2 - You can change the size of your fonts to "x pixels" for example you may change the font size in those boxes to "10px" which means "10 pixels" in CSS.
This will force the browser to render those fonts in 10 pixels regardless of the user's global font size settings.
Furthermore, you can have this:
font-size:10px !important;

The !important will add more precedence to this particular rule and forces the browser to render the font as big as 10 pixels no matter what.

Now, I don't know how you design pages in that software, do you have the option to enter the font size? Or are you writing your own stylesheets?

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"Imagination is more important than knowledge."
Albert Einstein

It's funny that you say that because I told my contact at this group it appeared as though it was a font issue, but it didn't make sense to me that it was unique to this website then. Unfortunately, the program I was using in CoffeeCup didn't allow me to pick a font size in typical fashion. Instead, it says font 1,2,3,4, and 5 I believe is the highest. Furthermore, the text boxes in the program are not adjustable in typical fashion either, rather it grows and shrinks automatically based on the amount of information that is input into it. I'll have to contact their help desk to figure something out. I've never had this happen before. Wouldn't it stand to reason, however, that this issue would have appeared on another site at some point in time as well?

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TRImages, Ink
Tanya Ericksen-Troska
Executive VA - Member of Kudzu, IVAA, REVA, IREAA

This probably happened for other designers too, it actually happened to me too before I knew what the problem was.
About that software, if it doesn't let you do these things, then I say it's very poorly designed.

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"Imagination is more important than knowledge."
Albert Einstein

Thanks for the guidance. Seriously. It was driving me nuts. Now I just have to figure out a way to 'fix' it for 2 complicated views out of 50 other non-complicated reports so far.

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TRImages, Ink
Tanya Ericksen-Troska
Executive VA - Member of Kudzu, IVAA, REVA, IREAA