Virtual Assistant Subcontractors Discuss virtual assistant subcontracting best practices. Do NOT ask for work or promote your services here. |
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07-19-2009
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Contributing Member
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Join Date: May 2009
Location: NJ
Posts: 50
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Re: The Dont's of Subcontracting
TJ,
It's been over a year since you posted this comment. I'm currently in the same boat you were at that time. I'm curious to know... how has the transition been? I also work full time employee and want to subcontract to others until I take that final step of becoming a full-time VA. Do you have any tips to offer?
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Shaheda J
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08-10-2009
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New Member
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Join Date: Aug 2009
Location: Ione, CA
Posts: 6
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Re: The Dont's of Subcontracting
I agree with the below ..... I don't intend to not finish anything I start and I would never take on something I couldn't do. Thank you for the advice.
Originally Posted by VBP
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On various posts and forums, there are discussions about VAs wanting to subcontract for other VAs. While I certainly do not want to be a downer on this thread, I wanted to share some important points about subcontracting for other VAs. The reason I am doing this is because I have been burned not once, not twice, but three times within the last six months!
1. Do not overstate your abilities.
As eager as one may be to get started and to gain experience, inflating one's experiences can come back to haunt you. It's important to be upfront and honest about what you can and can not do.
2. Be responsive.
I am not sure why a disconnect appears to happen, but it does. A lead VA has deadlines to her clients. It is important to let the lead VA know how when plan to complete the project and to provide timely updates when required. Take the initiative to provide updates even if not asked.
3. Project completion.
It is never good practice to take on a project, start it and then fall off the face of the earth. This ties in to overstating one's abilities. If you can't complete the project, inform the lead VA so that she can make other arrangements.
There are many other attributes that can make a good subcontract relationship go bad, but remember, just as a good word travels fast, so does the bad!
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Alaina Marie Becker
Becker Virtual Services
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09-05-2009
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New Member
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Join Date: Aug 2009
Posts: 4
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Re: The Dont's of Subcontracting
Hi Doreen:
I am new to the VAF forum and have not read everything that others have posted yet, but in response to your note: Not only does bad news travel fast but typically people will tell 10 times as many people about something bad over something good.
I have worked in sales and the exact numbers where researched awhile back (research conducted for word of mouth). In the online environment - one person can send one e-mail that gets sent to well over 1,000 people in one day.
E-mail and social networks have made it easier for those to get information out quickly. So each VA should work with honesty and integrity or risk having their reputation ruined with one e-mail.
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09-05-2009
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Banned
Company name: A Clayton's Secretary
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Join Date: Nov 2007
Location: Melbourne, Australia
Posts: 974
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Re: The Dont's of Subcontracting
This is the first time I've seen this thread but it is good to see it here. I know that some of the VAs I work with have had similar experiences where sub-contracting VAs just seem to drop their bundle. I've also had VAs who disappear from the face of the earth for clients and I can't understand where their thinking is. Are they so embarrassed that they've mucked things up? Unfortunately it can give the industry a bad name and is important we all pull our weight and do the right thing.
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09-05-2009
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Junior Member
Company name: Administrative Support Group
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Join Date: Feb 2008
Location: Albuquerque, NM
Posts: 338
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Re: The Dont's of Subcontracting
I got sidetracked and didn't get to read ALL the responses here but I wanted to add to those considering hiring a sub, a good ideq is to build in extra time or the project. This helps you have time to re-do in the event your sub fails to complete or does a poor job. I would also echo what I did see where people discuss open communication and constructive criticism with VA's you sub to.
I had an amazing mentor who subbed me some overflow work and she taught me a lot about being professional but also being in business. Remember its NOT personal.
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Administrative Support Group
Jenifer D
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09-05-2009
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Contributing Member
Company name: H and L Bookkeeping and VA Services
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Join Date: Mar 2009
Location: Cadogan, AB
Posts: 49
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Re: The Dont's of Subcontracting
Hello everyone,
I haven't read all the replies to this thread but thought that I would share my experiences in sub-contracting.
I was hired by another VA to do the bookkeeping for one of her clients. It was my understanding that it was an on-going project but once I caught her client's books up and finished for the year I never heard another word from her (at least not after the cheque arrived).
So, if I learned nothing else from this, it is this:
COMMUNICATION.
If she wasn't happy with my work I would have really liked to have been told what I did wrong so that I could correct it and if she only wanted someone to help catch up that would have been nice to know also. I did email several times but never heard anything back.
I also did praticum work under two very excellent VA's and their feedback was very helpful in developing my VA business.
In the future if I am ever ask to sub contract again I will read my contract much more carefully and insist on at least weekly communication if not more often.
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Helen
H & L Bookkeeping & VA Services
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11-19-2009
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Contributing Member
Company name: Your Virtual Muse
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Join Date: Sep 2008
Posts: 50
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Re: The Dont's of Subcontracting
This is a great topic, since it gives some insight from someone who's "been there." I agree that the sub should treat the lead VA as their client. Even if the "final" client never realizes that the work has been outsourced, as a sub MY client (the lead VA) knows who is doing the work and it reflects on me if it's done badly or not at all.
I would also like to start doing some sub-contract work, and I realize how difficult it can be for an established VA to trust a newbie. I've been on the receiving end of this problem in the corporate world where someone was supposed to do something and just didn't, so I can only imagine how much more frustrating it must be if it's your name on the line.
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12-10-2009
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New Member
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Join Date: Nov 2009
Location: San Diego, CA
Posts: 4
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Re: The Dont's of Subcontracting
I don't understand how you can let a colleague down in such a situation. This just proves once more that there is really a lot of scam around that may ruin the reputation of the whole profession.
We should treat subcontracting work like a job for a client. Do your best and put the same effort in as for one of you clients.
If you do a good job it will eventually come back to you !
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12-11-2009
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Active Member
Company name: List 2 Close Assistant
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Join Date: Dec 2009
Location: Ohio
Posts: 582
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Re: The Dont's of Subcontracting
Hi everyone! I just finished reading all the posts on this thread; I would like to get some sub jobs in the beginning of the year. I was really surprised that there were so many with communication issues. I have a couple of rules to apply to this.
1. Contact twice daily. Morning and evening.
2. If there is a problem, immediate contact.
3. If you don't understand the project, ask questions.
4. Prepare a sample of the project and get confirmation that this is what the client is looking for, whether it be the lead VA or the client of the lead VA.
As for losing contact with lead VAs, why? I personally plan to keep my own database of clients and VAs. In sales, this is called your center of influence. In prospecting for business you should contact these people once monthly. It is just good business, IMO.
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12-11-2009
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Contributing Member
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Join Date: Sep 2009
Posts: 55
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Re: The Dont's of Subcontracting
Hi Serita,
Thanks for sharing your tips. They are key to being on one accord with all involved in the project.
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