I am writing my Policy Statement sheet and wanted some advice to see if you guys thought that I was missing any information on policies a VA should have. And also, should I turn this policy statement into a contract where I should make clients sign it?

Thanks so much this forum is soo helpful!


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Policy Statement

Advantage Virtual Assistance

1. Standard turnaround time is 24 to 48 hours. (Some projects may require additional time, which will be decided and agreed upon at the time of project received.)
2. Rush rates are available. Any project required in less than 24 hours will be billed at a 50 percent increase.
3. A minimum charge of .5 hours (1/2 hour) will always apply.
4. Initial consultation is free.
5. Time spent with client discussing or reviewing the project will be applicable to Advantage VA’s hourly rate.
6. Invoices are e-mailed or faxed to clients on the 1st and 15th day of the month. Payment is due Net 7 from the due date listed on the invoice.
7. We will make every effort to locate and correct all errors prior to your review; however, CLIENT is responsible for final proof. Our responsibility is limited to providing you with original page(s) only and does not extend to duplicating charges. Errors or omissions found thereafter are Client’s responsibility.
8. Prices are subject to change without prior notice.
9. All typeset and print work must be signed off by client. Should an error in typesetting be found after print is run, CLIENT will be responsible for reprint charges.


If you have any questions regarding the above policies
Please do not hesitate to contact us.

Thank you for choosing Advantage Virtual Assistance

I am really a newbie here, but from what I've read, it's very important to have a signed contract in place for all of your clients (even friends!) just so there are no surprises on either end. From what I've seen, many contracts are more along the lines of legal documents, and may include a lot of what you have here. I'll be interested to see what more established VAs' experience is.

--Samantha

I am liking this Policy Statement and will add this into my contract. I will also include my hours of operation so clients know what to expect. Thanks for posting this I will help me out. Although I just sent a client my old Contract Agreement this will added for other clients that I gain.

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Miranda
My Busy Assistants

I have what I call Terms and Conditions as well as a Privacy Policy.

In the Terms and conditions I focus on
Sending Work Requests
Identifying Client Needs
Completion of Work
Office Hours
Payment Expectations
We reserve the right to charge 10% interest per month on overdue accounts.

In the Privacy Policy I focus on:
Privacy Statement
Confidentiality Agreement
Confidentiality Clause
Client Property

I hope that helps.

Andrea~

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Action Jackson Virtual Assistant|