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Old 06-28-2011
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Company name: CK Virtual Assistant Services
 
Join Date: Mar 2011
Location: Kamloops, BC
Posts: 121
Default LogMEin Help
I have a client who already has Logmein installed on her computer by another bookkeeper (she is a bookkeeper as well). I wanted to add her computer to my free logmein account but when I went to install it on her computer it asked me to uninstall the current logmein user. The other bookkeeper would not be able to access her computer when she needs help.

My question is, is there another free remote software that I can use, or is there a solution to this problem with having 2 different logmein accounts on one computer?

thanks!
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Old 06-28-2011
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Location: London, Ontario, Canada
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Default Re: LogMEin Help
Christina, according to the LogmeIn Community, no or maybe. Here are two responses I found:

"It is not possible to have multiple LogMeIn installations on a computer. A computer can only be attached to one LogMeIn account at a time. Also, there can only be one remote session at a time. Two or more people cannot remotely control a computer simultaneously. In order for someone to gain access to the computer(s) in your account, they would have to login to your account using your account email and password. They would then have to enter the computer's credentials in order to gain access. It is possible to add users or invite someone to remotely control specific computers in your account. This ability, however, requires an active subscription to LogMeIn Central."

"A computer can only be assigned to 1 account. However, that account holder can assign your personal account as a secondary user to access that computer via your personal login.

Example:
Lets say your IT department has logmein on all the company's computers under a company control account. If you have a personal LMI account, the company would have to add you as a "Secondary User" (from within their account) and specify which computer in the company account you have access to. Then when you log in to your personal LMI account, you will have a dropdown box in the top-right corner of the "My Computers" page. This is where you would select the shared login from your company and the list of available computers will appear."

In order to do this I suspect you'd have to have a paid LogmeIn account as the second one mentions a company account. Hope that helps.

Lynne
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Old 06-28-2011
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Company name: CK Virtual Assistant Services
 
Join Date: Mar 2011
Location: Kamloops, BC
Posts: 121
Default Re: LogMEin Help
Thanks. I know that you can add users with a Logmein pro account, and I was really hoping for a different solution for this. I am looking for a different free remote log in software as I don't know if the other person has a paid account or not. I would suspect that she does not.
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Old 06-28-2011
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Default Re: LogMEin Help
Christina let us know what you find.

Lynne
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Old 07-05-2011
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Company name: CK Virtual Assistant Services
 
Join Date: Mar 2011
Location: Kamloops, BC
Posts: 121
Default Re: LogMEin Help
Ok I figured it out. When you launch logmein and go into the about tab, you can switch the account or subscription. I will have my client log in under my account, I changed the password for this purpose and will change it back after she does it, so that I can log into her account.

I hope that this helps!
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Old 07-07-2011
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Join Date: Jun 2011
Location: Milwaukee, WI
Posts: 25
Default Re: LogMEin Help
I have a question about using logmein. Do you, the va, pay for the logmein subscription or is it your clients responsibility?
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