[Problem] Can't Access Control Panel in Realtor.com anymore

[Your Virtual Wizard]

I work on realtor.com listings for an agent and update photos, text and video as needed.

Sometime last week, I was unable to upload videos and kept timing out. This week, I can't even log into the resource screen and access the control panel.

I have restored all my explorer defaults, ran spybot, ran a virus scan, deleted old programs, cleared history, passwords and cookies...started and restarted over and over and still can't access realtor.com anymore.

When I finally get into the agent's site on realtor.com, and click on Control Panel, I get a page that states Internet Explorer cannot access this webpage. I run the diagnosis and there are no connection problems that it can detect.

I called realtor.com support and the program is web-based so there are no files to download to use this site. I must have some kind of corrupt file somewhere. I can access realtor.com from my laptop just fine so I know it is my desktop computer. I'd use the laptop for my realtor.com work but all the agent's photos go to foldershare on the desktop which would really foul things up if I had to transfer hundreds of photos to the laptop.

Realtor.com work is a big bulk of my work with this agent.

Does anyone have any suggestions?

I'm running XP and Explorer 7.

Thanks,
Jan

[VBP]

I was on the main site just the other day and it looks like their entire site has been revamped, that may be why you were not able to access it.

Thanks!

[Your Virtual Wizard]

I called realtor.com support and since I am able to access the client's account using another computer it has to be a problem with the computer I normally use. We uploaded IE 7 again, erased all history, cleared cache, passwords and still I can't seem to gain access with to the site anymore. I use foldershare on that computer and I'm not sure if that is affecting it in some other way. Realtor.com is a web-based program but it is the only web-based program I'm having difficulty with. Thanks for your reply, though. I'm a bit bummed to say the least.

[deannatroupe]

Have you considered backing up the realtor's photos to an online site such as 4shared.com? This way you could do the realtor.com work on your laptop until you got the problems on your desktop resolved.

[defrag1]

It seems that your firewall may be blocking this site. Go into Control Panel, click on Security. You should see "Allow program through firewall", click on that. You will see a list of programs which are listed. A checkmark indicates that the program has permission to bypass the firewall, no checkmark is a program which has been blocked. If your listing is not there, you can add it; however, be sure to checkmark it.