Re: Should You Bill by the Hour or Use a Retainer Package? - Start a Virtual Assistant Business Blog
I've been going back and forth on this myself. On the one hand, if I charge by the hour and I am proficient and quick, I lose money because it doesn't take me as long. On the other hand, I don't want to underestimate a monthly rate/hours and end up working hours for free.
I had a client who said I would be working a certain number of hours consistently every week. She overestimated her business flow, and underestimated my expertise, and the actual hours for me was grossly less than her projection. At my busiest, I worked less than half the hours she projected, and that was only during the busiest months, which weren't consistent. I'm not sure how to set it up so that I'm adequately compensated without charging for hours I'm not actually working.