Hello,

I sent a client two invoices via PayPal. She is not a PP member so she received them both by PP email.

2 questions:

The first invoice I sent allowed her to pay by e-check with a CC as a back up. It accepted her CC, though.

The second invoice allowed her to pay by CC and no choice for e-check.

She prefers to pay by CC. Can anyone say why the first invoice gave the option for an e-check?

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She has asked me to modify the subject line of the PayPal invoices to reflect the dollar amount and indicate that the email is from me.

When I send her a PP invoice I do not see where I can modify the subject line of the email she will receive.

Again, she is not a PP member so I'm not sure if that has anything to do with it.

============

I have checked all over PP's support questions and on the web but I cannot find any information. I have sent PP a support question about this but have not received a reply.

Any thoughts?

Thanks,
Janine

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Janine,
Are you requesting money or are you actually setting up an invoice in PP? I always set the subject line in the invoices I send, no problem.

~C

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~Christina|BD Mag|VOSTeam

Hi Christina,

I'm requesting money using an invoice. I don't see where I can change the subject line in the invoices.

Janine

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Is your account set up as a business account?

Here's a screenshot of my invoice screen- near the bottom it has "email subject"

__________________
~Christina|BD Mag|VOSTeam

Wanted to follow-up to this thread.

I received a support response from PayPal.

Janine

The response was:


Thank you for contacting PayPal.

Hello my name is Lyssa.

First of all I would like to tell you that you cannot customize the email invoices. There is a possibilty that we blocked the echeck options for the second invoice because here in paypal we use complex statistical models to identify unusual or problematic transaction patterns. This is similar to the way many banks and credit card companies work. If you want you can tell your buyer so that we can check on that.

Thanks for sharing your concerns with us. We value what you have to say, and we know situations like this can be difficult. If you have more questions, visit our Help Center by clicking "Help" in the top right corner of any PayPal page.

Sincerely,
Lyssa
PayPal Consumer Support
PayPal, an eBay Company

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Weird because, as you can see, I am able to customize the subject line.
Not the body of the email but the subject line.

__________________
~Christina|BD Mag|VOSTeam

Christina,

I know...when you showed me that I thought...how easy that was and I was already using that space to customize the invoice.

I have a hunch that since the client didn't have a PayPal account, and the invoices went out via email as opposed to through the PayPal system, the email line isn't customized for email invoices. But I can't be sure unless I run a test on an account that does not have an verified PP account. (Now the client has a PP account so the problem was solved.)

Thanks for the input. I appreciate it very much.

Janine

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