Rates and Billing

Discuss setting rates and find billing resources and information.

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Old 09-19-2009
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Default Online payment - your credit card or your client's?
I'm considering offering some online services for potential future clients that would require online payment with a credit card. Just as an example, this could be something like setting up Google adwords (although I realise there are other payment options for Adwords, but just so you get the idea).

Would I have to pay for these services for my client first with my own credit card then invoice them, or obtain THEIR credit card details? I can't imagine clients being thrilled with the idea of giving me their credit card number to use!

Any ideas? Has anyone done this sort of thing before, and if so, how did you get around payment?

Kirsty.
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Old 09-19-2009
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Default Re: Online payment - your credit card or your client's?
Great question, I am curious to see how others have handled this situation.
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Old 09-19-2009
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Default Re: Online payment - your credit card or your client's?
Hi Kirsty,

Your clients will entrust to you their personal information such as a cc. That is why we have confidentiality agreements. Clients will need you to purchase all kinds of things for them such as, business cards, letter head, Aweber, IContact, 1Shoppingcart etc.

I hope that helps,
Andrea
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Old 09-19-2009
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Default Re: Online payment - your credit card or your client's?
Andrea is correct. I have credit card information for all of my major clients. You should not have to use your own credit card for purchases on behalf of your clients.
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Thanks Andrea. Researching and preparing a confidentiality agreement is another thing I will add to my to do list! So much to learn...
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Originally Posted by CardinalPointVA View Post
Andrea is correct. I have credit card information for all of my major clients. You should not have to use your own credit card for purchases on behalf of your clients.
Thanks also Karalyn, I'm loving this forum - I would have been slightly lacking in confidence asking for a client's credit card information without knowing that's the usual practise.
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Thanks everyone I too was hesitant to ask clients for their cc, now I can proceed with confidence.
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Thank you, I also love this forum. Any question I have had up to this point has been answered. It is a good feeling knowing that I am not alone.
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Originally Posted by Kirsty View Post
Thanks Andrea. Researching and preparing a confidentiality agreement is another thing I will add to my to do list! So much to learn...
I know! But, it can be so exciting! You will do great~

Andrea
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Old 09-20-2009
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Default Re: Online payment - your credit card or your client's?
Always the clients cc. Client benefits by getting points, some cc track expenses and report so they always have a record of their expenses.

If a client wanted me to use my own, that would be a red flag.

Cheers!!
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Old 10-03-2009
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Default Re: Online payment - your credit card or your client's?
I have a situation where I needed to pay for a printing project, and then got reimbursed. I thought it was a one time thing, but it may happen again. Now I am wondering if I should tack on a handling fee of some sort? This is a long time client, but they are having some delay in getting up to speed on their cc situation. I also thought the added fee may hurry up their process, ya know?
So, I am wondering what might be appropriate? 10%, is that too much?

Or are printing projects something a VA pays for and then charge the client? Any input would be appreciated!
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Old 10-08-2009
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Default Re: Online payment - your credit card or your client's?
I would make them pre-purchase a Kinkos card for you. You can have it printed where ever it is geographically they are located, and no skin off your nose.

I wouldn't do the printing next time until I got the payment. When they ask why, bring up this instance.

A retroactive 10% penalty seems a little rude, but if they do it again, fair game they have been warned! (unless you already have it worked into your contract about late payment)
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Old 10-09-2009
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Default Re: Online payment - your credit card or your client's?
I don't keep cc info for any of my clients - but that's my own preference. In this kind of situation I set up the account [whatever it is] as much as I am able and then send them the info they need to set up the financials. It's worked out well in all cases handling it this way so far and I am very comfortable with the arrangement [ie - not keeping that kind of data on file].
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Old 10-09-2009
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Default Re: Online payment - your credit card or your client's?
It seems there are different ways to deal with this. Different situations, clients, services...

I've decided I feel comfortable paying for the printing service and billing the client accordingly, including my time and travel. I do much of their accounting too, so I know the finances are there. We don't use Kinko's but not a bad idea for a pre-paid card.

I am not going to tack on any extra service fees tho, after reviewing our contract that would not be appropriate. Now to update my contract...

These little details can be confusing, it's nice to get others input on here!
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Old 10-23-2009
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Default Re: Online payment - your credit card or your client's?
Confidentiality AGreements..............anothe r thing to include in the Business plan. Thanks
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Old 11-17-2009
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Default Re: Online payment - your credit card or your client's?
I agree with Bernice, if a client requested that I use my own CC it would definitely raise a red flag. However if a client is hesitant about allowing you to make purchases for their business it doesn't necessarily reflect on you or your relationship with them, some clients are reluctant to relinquish control. I have one client who owns 4 stores (recently downsized from 6) and they prefer to do their own purchasing, I still enter their CC info. and do their bookkeeping. It is all about client comfort level, as the relationship progresses it will evolve and grow.

Hope this helps.

Sharon
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Old 04-21-2010
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Default Re: Online payment - your credit card or your client's?
Many thanks for the brilliant replies. I have one client who gives me access to all his accounts - and others where I get them to deposit money before I purchase things on their behalf which is a real faff. I can be more bold now, thank you. D
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Old 04-22-2010
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Default Re: Online payment - your credit card or your client's?
There are so many opinions, for different situations. But it is great to know that asking clients for this kind of information is not unusual. Thanks for all your feedback.
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Old 06-14-2011
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Default Re: Online payment - your credit card or your client's?
Thanks for all the advice. It's good to read how everyone else handles this.
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