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#1 (permalink)   05-30-2010 bridgeland Contributing Member Company name: Bridgeland Administration Services My latest Twitter: Here are some very cool apps on the Australian mar...   Join Date: Jul 2009 Location: Capalaba, Qld, Australia Posts: 56 Billing for Virtual Receptionist services? Hi, I have just taken on a new client , and the first part of the job she has asked me to do help her with is to take messages for her while she is away for a week. How does everyone usually bill for this? I was thinking of just keeping a log of the time spent taking calls throughout the week, but am interested if anyone else has some other ideas?? Thanks Brigette

#2 (permalink)   08-06-2010 Tess Senior Member Company name: Codehead, LLP Latest blog post: SEO Q&A   Join Date: Apr 2007 Location: Portland, OR Posts: 9,131 Blog Entries: 3 Re: Billing for Virtual Receptionist services? I don't have an answer based on personal experience to offer but did want to share a few threads related to your question - hope it helps! Answering Telephones Receiving Calls Phone Answering & Other Tasks Answering Clients Incoming Phone Calls What to charge for phone calls? Answering phones ?! __________________ Create a welcome packet for new clients with this guide and free templates! (Available in PDF and Kindle versions)

#3 (permalink)   08-06-2010 bridgeland Contributing Member Company name: Bridgeland Administration Services My latest Twitter: Here are some very cool apps on the Australian mar...   Join Date: Jul 2009 Location: Capalaba, Qld, Australia Posts: 56 Re: Billing for Virtual Receptionist services? Thank you for the links Tess, I will be sure to check them out. Luckily she ended up going away before I started with her, so haven't had to wing it just yet, but atleast next time she wants to take a small break, I will be well informed of the process. Thanks again Brigette

#4 (permalink)   08-06-2010 leedrozak Resident Member Company name: My Office Assistant Small Business Practical Times: Web Security: Password Protection My latest Twitter: This is a great weekend to support #SBW2012. I wi...   Join Date: Aug 2008 Location: Western Pennsylvania Posts: 2,263 Blog Entries: 13 Re: Billing for Virtual Receptionist services? I will do this for my clients as an added service although I do not offer it as a service. Most times it is just to check voice mail and address any pressing issues. For this I charge my normal rates and keep track of the time. However, it is mostly check at 8am, noon and 4 pm so there are set times involved. __________________ Lee Drozak My Office Assistant

#5 (permalink)   08-06-2010 bridgeland Contributing Member Company name: Bridgeland Administration Services My latest Twitter: Here are some very cool apps on the Australian mar...   Join Date: Jul 2009 Location: Capalaba, Qld, Australia Posts: 56 Re: Billing for Virtual Receptionist services? Thanks for the reply post Lee. Good to know regarding checking it at set times, and also charging the normal rate. This forum has helped me incredibly.

#6 (permalink)   08-08-2010 Shellea New Member   Join Date: Jul 2010 Posts: 49 Re: Billing for Virtual Receptionist services? I would suggest a flat fee. That way its all done. __________________ Shellea Montgomery:daisy:

#7 (permalink)   02-24-2011 assistants made simple Contributing Member Company name: Assistants Made Simple   Join Date: Jan 2011 Location: Simi Valley, Ca. Posts: 50 Re: Billing for Virtual Receptionist services? I agree too. A flat fee. Just base it around the hours of service you will provide. __________________ Christine Thomas -"It's that Simple" Assistants Made Simple