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#1 (permalink)   09-05-2011 DianaWFCole New Member   Join Date: Aug 2011 Posts: 28 Answering Calls for Client My client's calls are being forwarded to my cell. I am charging time to answer the calls. She mentioned she would like to pay for that part of my cell bill as well. I get $.40 charged for going over my minutes. Is that a good rate to charge per minute her for answering the calls in addition to my time? I am not charging her for the phone time for the impromptu conference calls we have. Thank you = ) __________________ Diana W F Cole http://dianawfcole.weebly.com

#2 (permalink)   09-06-2011 leedrozak Resident Member Company name: My Office Assistant Small Business Practical Times: Web Security: Password Protection My latest Twitter: This is a great weekend to support #SBW2012. I wi...   Join Date: Aug 2008 Location: Western Pennsylvania Posts: 2,263 Blog Entries: 13 Re: Answering Calls for Client I consider that an ancillary fee which I charge my clients cost and no mark-up, so if that is what you are billed by the provider then that is a fair charge. As for the impromptu conference calls, are they any great length? If so I would consider billing those too. For me this is a consultation unless it is specific to a new project or if there is a problem on a project. __________________ Lee Drozak My Office Assistant

#3 (permalink)   09-07-2011 DianaWFCole New Member   Join Date: Aug 2011 Posts: 28 Re: Answering Calls for Client Im not charging her the long conference calls, I use my land line for that. When you dial her #, her patients are prompted to press 2 for myself. I was thinking of charging her for those in addition to my hourly fee. __________________ Diana W F Cole http://dianawfcole.weebly.com