Policies and Procedures

Discuss the importance of policies and procedures in your virtual assistance business.

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    #11 (permalink)  
Old 11-21-2011
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Default Re: On-Site Visits
As a mother of 2 young kids who are terrorizing the place I will NOT let someone meet me at my home. There is plenty of starbucks in the world lol!
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Old 11-22-2011
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Default Re: On-Site Visits
I don't have clients at my home office but I do visit their offices. I have one client who owns a newspaper and write and translate articles as well as prepare their billing so I go in to collect paperwork. I also have meetings with the sales team but I bill travel time plus the time I am there. I also have another client who lives on another island and I meet up with him every few weeks. I don't like the idea of strangers coming to my home so it isn't something I offer but clients haven't suggested coming by so it's not a problem at all. Safety first!
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Old 02-05-2012
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Default Re: On-Site Visits
Since I will be working in hospitality, I have no objection going to their place of business or other public location, but a client may not come to my home under any circumstances. Once I open the business, I intend on a virtual address.

It's a matter of personal safety. One of the first things you learn in this industry is to never give out personal phone numbers and/or addresses of any employee or guest in any hotel, bar/lounge, or restaurant because there are a lot of crazy people out there that can and will harm you and/or your family.
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Old 02-09-2012
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Default Re: On-Site Visits
I will never have someone meet me at my house (or drop anything off either) but I have no problem going to their office if they are close by.
Vanessa
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Old 02-09-2012
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Default Re: On-Site Visits
I don't feel comfortable having people in my home office but I would go to a client's business if necessary. To have clients come to my home office is a liability issue I just would prefer not to deal with. Also I stipulated when getting my license with the city that I would not have clients coming to my office.

I just (as in last week) got a local client. Before that all of my client's have been out of state or out of the country so it was a non-issue.

Today is my first meeting with this client and we're meeting at a restaurant since she also works from a home office it just makes the most sense.
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Old 02-18-2012
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Join Date: Feb 2012
Location: Georgia
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Default Re: On-Site Visits
I wouldn't allow a client to come to my home, but I wouldn't have a problem going to their office. I would probably only do this for new client meet ups, though. If they are working out of their home, like me, I'd meet them somewhere local.
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Old 03-06-2012
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Default Re: On-Site Visits
I'm think onsite visit under the right circumstances are okay but just be sure you are only doing what you feel comfortable doing. It may not be something you need to do.
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