I found it very helpful to include Satisfaction Guarantee with my contracts.

I am wondering how many days would be ideal for me to give my clients to contact me in order to get a refund or correction at no cost.

Right now I have it at full refund should they not be satisfied with my service for some reason, but I'm wondering if I should include "correction with no charge" as well. I guess it all depends on what they are dissatisfied with.

Would love to hear your input on this matter,

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Brenda A. Jones
www.brevos.com

Hello Brenda,

My clause states all correction of errors on my part will be corrected for free. If there is a correction on the clients end, then it is the regular rate.

100% satisfaction is our goal - That is our guarantee. We do not offer refunds we offer corrections and or re-dos when it is our fault. But, when the client wants to make a change that is a cost to them.

Most clients do not want a refund, they want the work done.

I hope that has helped,
Andrea~

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Action Jackson Virtual Assistant|

That would make more sense. Refunding wouldn't make good sense unless I sold them a product.

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Brenda A. Jones
www.brevos.com