Policies and Procedures

Discuss the importance of policies and procedures in your virtual assistance business.

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View Poll Results: Do you have an operations manual in place?
Yes, I have an operations manual for my VA business 13 14.77%
No, I don't have one and don't plan on drafting one. 13 14.77%
I'm working on my operations manual - it's incomplete at this time 49 55.68%
What's an operations manual? 13 14.77%
Voters: 88. You may not vote on this poll

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    #61 (permalink)  
Old 08-23-2015
SuzannaK's Avatar
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Default Re: Do you have an Operations Manual?
I don’t have a manual, but if I had subs, instead of creating a manual, I would create videos of how to do necessary tasks. I think videos are faster and easier both for the person creating the information and for the person who needs to learn it. Instead of having to read a bunch of text in a manual and trying to understand each screen shot, a video lets you easily see how things should be done while the person talks about the steps in the video, and you can easily rewind if you need to.
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    #62 (permalink)  
Old 01-26-2016
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Default Re: Do you have an Operations Manual?
I don't currently have an Operations Manual but I've been starting to put some things together. I'm kind of struggling with coming up with everything I need to include in it. Does anyone have an example of theirs I can look at? I understand that everyone's manual is going to be different, but if I could have something to look at to go off of that would be very helpful.
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