Policies and Procedures

Discuss the importance of policies and procedures in your virtual assistance business.

Forum Sponsor (Advertise with us)
Reply
 
Thread Tools Display Modes
    #1 (permalink)  
Old 04-09-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Client Termination Procedures
Well the Dr I signed for 24/7 work now wants to move to another live answering service. At the time we signed he stated if I had to run the kids to school, or had an appt that it was okay if I returned calls when I could. Now he is saying he wants someone to answer his calls 24/7 no matter what. Even if I am on the phone that is not possible as I can't put patients on hold to answer other calls.

Anyways he stated he is dropping my fee (which I charged him a monthly fee instead of an hourly fee) taking out the fee for the live answering service. They will email me with anything and I still have to work 24/7 on call to input patient information, or to book appointments. I feel this is not fair and I feel like it is not my business since he has so much say so.

In my contract it does not state a non refund policy per say. He signed the contract until June 3rd, 2012 so he should be held to this contract. He stated he wanted a new contract saying I will do the same work, for less pay starting April 15th. I am so lost as to what to do! This is my first client so of course I can't afford to refund him the half a month of fees if I terminate him after 5 days notice. In my contract he was supposed to give me 5 days to correct any errors, but I feel there are none since he said he was fine with me running errands and coming back to answer calls.

I am so lost and I dont know what to do now. I will be adding a "no refund" policy to my contracts from this moment on. I have an email typed up to him but I have yet to hit send. I would be back to square one if I lose this client, I can't afford that hit to my pocketbook at this time.
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #2 (permalink)  
Old 04-09-2012
burneyvoa's Avatar
Junior Member
Company name: An Office Extension, LLC
 
Join Date: Mar 2011
Location: Midwest, Ohio
Posts: 393
Blog Entries: 1
Send a message via Skype™ to burneyvoa
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
Kristy, he should not be dictating anything to you. I think he should still held to the contract until the expiration date (June 3). This is your business and he should not be asking you for a new contract. Does your contract specify a minimum time payable (such as 1 month)? You may have to take a loss on this one. I can't wait to see what some of the seasoned and experienced VAs have to say. Does your contract specify a minimum time payable (such as 1 month)?
Wendy Burney
__________________
http://www.anofcextension.com
EHR implementation/support, Computer software training, Medical Billing and Coding
Reply With Quote
    #3 (permalink)  
Old 04-09-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
In regards to the contract it states that the contract shall continue for a period of three (3) months or until the completion of the service project. So the contract is due to expire June 3rd, 2012. It does also state client needs to give me (5) days notice if they are unhappy with my services, so I have time to fix any issues. Or I can cancel with (5) days notice as well.

At this time the Dr. called to say he was moving to another answering service, deducting the new answering service fees from my fees, and going to drop my monthly fee by $200. He will be kind enough to give me $100 for the half of April, but May payment will be -$100.00 for the other half of the April payment.

At this time he is defaulting on the contract because he did not give me the required (5) days to fix any issues he had. Also when we first met he stated I could answer calls once I became available, if I needed to step away. All of sudden it is now a big issue. He informed me that he asks all patients (He sees patients one day a week in his office) how easy it was to book an appt and he told me they all told him they got the voicemail. That is a lie! I make myself available Monday-Friday 8am-6pm unless I have a very important appt. This past week I had appts Tuesday and Wednesday, and just so happened to be sitting at an appt when one of the dr's he has me working for texted me to change an appt for her. I informed her I was away from the office and would as soon as I got home, which I did with no problems.

I don't know I am going off in a whole different direction. I am not happy with the way this is working out, but being my first client I can't afford to lose them or pay them back and refund. I want to cry!
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #4 (permalink)  
Old 04-09-2012
Your Faithful Assistant's Avatar
New Member
Company name: Your Faithful Assistant, LLC
 
Join Date: Sep 2011
Location: Baltimore, MD
Posts: 33
Blog Entries: 1
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
Kristy, I am so sorry to hear what you are going through. I know that this is your first client and it seems like you cannot seem to lose them but I think you should cut this client loose. You are a business person not an employee therefore he should not be dictating what he is and is not going to do or pay. You have entered into a contractual partnership that needs to be honored. I also fear that it you begin with letting your first client treat you this way, then you will end up doing that with every client. I also question whether or not you should make yourself available from 8-6 daily for clients unless they are paying you an enormous amount of money each month in which you would not need any other clients. For this kind of commitment, you could be earning a full time salary out in the workforce. Don't sell yourself short Kristy. The clients will come and they will be willing to pay what you are worth. I would also love to connect with you outside of the forum so please be sure to connect with me on facebook or email me.
__________________
Shelley R. Drasal
Your Faithful Assistant
Reply With Quote
    #5 (permalink)  
Old 04-09-2012
Balancing Act's Avatar
Junior Member
Company name: Virtual Assistant Chick
 
Join Date: Jan 2009
Location: Huntington Beach, CA
Posts: 336
Blog Entries: 1
Send a message via Yahoo to Balancing Act Send a message via Skype™ to Balancing Act
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
As hard as it is, you have to let him go. Let him out of the contract, but do not allow him to lower the rate that he agreed upon because HE decided to change the rules. People like this pray on inexperienced VA's in the hopes of getting free/very cheap work, and probably found that in the other VA that he has hired.

Did you start this business to be available to one client 24/7? Most of us allowed our first clients to call the shots a little bit, but this is out of hand and you will end up resenting him and any work that you do for him after this.

Don't allow his behavior to make you feel as if you failed at anything; you haven't. Drop him like a bad habit and get out there with a tighter contract and some experience under your belt. Most of us have developed thick skin over the years and can spot jerks like that a mile away. If money is too tight right now, there are a lot of busy VA's that need help that you can offer your services to.

Good luck and look at this as a learning experience!
__________________
April Sullivan
The REVA Academy
Reply With Quote
    #6 (permalink)  
Old 04-09-2012
ASmithVAdmin's Avatar
Contributing Member
Company name: April M. Smith | AdminSuperwoman
 
Join Date: Nov 2011
Location: Puyallup, WA
Posts: 90
Send a message via Skype™ to ASmithVAdmin
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+
Default Re: Client Termination Procedures
Technically what you have is not a cancellation policy. IMO he signed the contract until June, then he should be paying out the contract. Worse case is pro-rate the days he used service, invoice him and cut your loss. It is your first client after all.. there will be others. Use this as a learning experience. Make sure you implement a cancellation policy on the next contract

Best of luck!
__________________
April Smith Visit My Website
Website Design | Social Media Marketing & Design | Admin Support
Reply With Quote
    #7 (permalink)  
Old 04-09-2012
AugustaVirtualAssistants's Avatar
New Member
Company name: Augusta Virtual Assistants
 
Join Date: Aug 2011
Location: Augusta, GA
Posts: 15
Send a message via Skype™ to AugustaVirtualAssistants
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+ Find this virtual assistant on YouTube
Default Re: Client Termination Procedures
Kristy, I had a similar situation in the last three weeks. I had a Realtor working with one of my subcontractors. She had a 3 month contract as well, stating 10 hours per week for a bi monthly fee. No consequence for early termination (at that time). She tells my sub on a Friday that she will be out of town for the next 3 weeks (no notice) and will not need her services. The sub calls me in a panic. I contact the client who says that she will resume work when she returns so I explain that the 30 hours the sub will not be working must be recouped when the client returns on top of the hours for the rest of the contract period. I agree to rewrite the contract with a larger amount of payments for the remainder of the contract. One week before client is to return, I call to touch base and let her know that revised contract is in her email and that she needs to sign and return it. She then informs me that a closing fell through and now she doesn't have the money to continue to use my sub. Outside of suing her, there was nothing I could do. I now have a hefty early termination fee PLUS required and agreed upon two week written notice for any changes. You can't anticipate every scenario and as hard as it will be to let this money go, you have to set boundaries so that they understand you are a business person, NOT an employee. You set the standards, not them. They can't treat their car mechanic, tax preparer or insurance agent like this; you are no different.
__________________
Lisa Kolb, Owner/Virtual Business Professional
Augusta Virtual Assistants
Reply With Quote
    #8 (permalink)  
Old 04-09-2012
Your Virtual Wizard's Avatar
Community Leader
Company name: Your Virtual Wizard
 
Join Date: Sep 2008
Location: Florida-Gulf Coast
Posts: 2,842
Blog Entries: 24
Send a message via AIM to Your Virtual Wizard Send a message via Yahoo to Your Virtual Wizard Send a message via Skype™ to Your Virtual Wizard
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+
Default Re: Client Termination Procedures
Dear Kristy,

I feel very terrible for you. Let me tell you now that while this situation looks as bad as it is, you will find a way out of it and you will never let this happen to you again. I know this is not much in the way of consolation but I can't tell you how many times situations happened to me through the early years that I am grateful now for having endured these lessons.

It has made me stronger in the business policies I uphold now.

With that said, I feel that your client is taking advantage of you. He is breaching your contract. It does not seem that you have a termination clause in your contract or a no-refund policy in place for your own protection so the best you can do at this point is to tell him he is in breach of contract and that you are terminating your services.

Ordinarily, I would advise any VA in this situation to hold the client to the contract, however, I can tell you this is not a client you would want to stay with. His belittling and demeaning behavior tells me he does not respect your position. I would not want to waste my time trying to turn that behavior around.

I am not quite sure what date you have been paid. Is it April 15? If so, I would just work until that date and not bill him for any additional services. I would simply cut the client loose.

You will be miserable if you continue working with him especially since it will not be on the terms and pay originally agreed upon in the contract.

I would send him a letter of termination explaining that due to breach of contract you are terminating your services. If you have taken a deposit, you can keep the deposit because he is in breach of contract. (I am not sure if you took a deposit.)

Cut your losses and move on.

Now I know you may be thinking that you will lose the income and that will be the case. However, I suggest this highly...that you now use the time to dive really deep into your marketing and use the energy to secure clients that are professional. Use the situation to your benefit. When I had a bad client, it burned me up so badly, that I wrote the best blogs, tweeted, volunteered, took classes, sat in on webinars, tweaked my website, wrote the best RFP responses and before I knew it, clients came to me.

Also, use the time to redo your contracts.

Include:
  • a termination clause (I use 30 days)
  • a deposit for one month in advance to be held for the life of the contract
  • a no refund policy
  • a clause that states after 4 months, you will review the account to see that all services are being performed as originally stated
  • a clause which states that you reserve the right to raise rates with a 30-day notice if applicable

I wish I had a better answer for you. This man has treated you terribly. You don't deserve this treatment.

Janine
__________________
Want New Clients? Click for the RFP Transformation
Reply With Quote
    #9 (permalink)  
Old 04-09-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
Thank you to everyone for all the great responses.

I have felt so bad over this, but now I will move on. I am the sole bread-winner so losing this client is going to be hard. I will survive though! For those of you that asked me to reach out to you I will be doing that shortly. Again thank you all! I love this forum and am so glad I could come here and get help from other VA's who have the experience I lack.
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #10 (permalink)  
Old 04-09-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
Client termination email sent...now I feel a sigh of relief as I hit send. Thanks again to all of you!
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #11 (permalink)  
Old 04-10-2012
LeeDrozak's Avatar
Community Leader
Company name: Lee Drozak Biz
 
Join Date: Aug 2008
Location: Western Pennsylvania
Posts: 3,223
Blog Entries: 13
Send a message via Skype™ to LeeDrozak
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn Find this virtual assistant on Google+ Find this virtual assistant on YouTube
Default Re: Client Termination Procedures
Kristy,

When on door closes another opens. You have learned a valuable lesson early on and will walk away with a better direction for your business and a better understanding of your ideal client.

Best of luck to you.
__________________
Lee Drozak
WHY GO IT ALONE?... I am here to help you get unstuck.
Reply With Quote
    #12 (permalink)  
Old 04-10-2012
Active Member
 
Join Date: Apr 2009
Posts: 686
Send a message via Skype™ to Wordpro Wizard
Default Re: Client Termination Procedures
Kristy, well done!

Lynne
Reply With Quote
    #13 (permalink)  
Old 04-10-2012
ClockwiseVA's Avatar
Junior Member
Company name: Clockwise Virtual Assistance
 
Join Date: Apr 2011
Location: Vancouver, WA
Posts: 485
Blog Entries: 1
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
Kristy, I'm just catching up with the conversation and am so sorry that your first client didn't work out. It's hard at the time when we go through bad experiences, but at least it give us opportunities to improve, learn, and grow. All good stuff in the end.

I think you made the right decision in moving on from this person. He doesn't sound like a nice person to deal with, and who needs that negativity and disrespect? Onwards and upwards. :-)
__________________
Linda
Clockwise Virtual Assistance
Reply With Quote
    #14 (permalink)  
Old 04-10-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
Thanks everyone!

I love thos fourm you are all amazing. I was so lost yesterday before I decided to post here, I am glad I finally did.
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #15 (permalink)  
Old 04-10-2012
moiraesfate's Avatar
Active Member
 
Join Date: Feb 2012
Location: Louisiana
Posts: 510
Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
He signed a contract. Its legally binding. That means he cannot change the contract whenever it suits his wants. I suggest you tell him no. And that you add a clause to your cobtract that ending a contract early or changing it without agreement by you will result in penalty fees.

I work in the hospitality industry. Booking with the hotel is considered a contract and makes the guest subject to any cancellation and booking policies. These policys are quoted on booking so saying that they werent is a lie and wont be changed.

For example... if you book for a special event, my current hotel has a 30 day cancel policy. You will be charged the full amount 30 days in advance nonrefundable. And we mean it. You are told on booking and the only way you will be able to cancel without being charged is if you die, or in case of natural disaster or terrorist attack. everybody and their dog thinks that doesnt apply to them even after they book it and have been told. The thing is... this policy is common with all other hotels in the area too.

Im finally starting to understand why this is the case. Its called a contract and its legally binding. You dont have to book with us if you dont like it but everywhere else has the same policy.

Now, you dont need to be this harsh but I suggest you not let yourself be stepped on either.
Reply With Quote
    #16 (permalink)  
Old 04-11-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
Another office staff from his office called me yesterday not knowing that I terminated with him. I informed her that at this time I am no longer contracting with him, she called the dr and told him. Come to find out he read my email yet did not respond. I called him and he asked for a refund. In my contract it shows the following.

6.1 Default. The Client shall be in "Default" under this Agreement if (a) Client fails to pay or payment is returned uncredited to KG Business Solutions for any sum when due pursuant to this Agreement;

(b) Client breaches any term, condition or obligation of this Agreement;
7.0 TERMINATION:

7.1 Client. If at any time the quality of service provided to Client from KG Business Solutions does not meet industry standards, or is unsatisfactory to client, Client will give KG Business Solutions five (5) days written notice, detailing service inadequacies, to correct said deficiencies. If after five (5) days from the date of written notice, via facsimile (with receipt confirmation by KG Business Solutions), or email (with receipt confirmation by KG Business Solutions), or certified mail, KG Business Solutions has not corrected said deficiencies Client has the option to terminate this agreement after paying for services rendered to date. Client may terminate this Agreement forthwith and without notice upon or after the occurrence of any Event of Default by KG Business Solutions after paying for services rendered to date.

7.2 KG Business Solutions. KG Business Solutions may terminate this Agreement at any time by giving Client not less than five (5) days prior written notice; provided, however, that KG Business Solutions may terminate this agreement forthwith and without notice upon or after the occurrence of any Event of Default by Client, nonpayment by Client, KG Business Solutions’ reasonable belief that Client's financial condition or ability to timely pay KG Business Solutions’ invoices may be impaired, or KG Business Solutions’ belief that Client is not complying with all Local, State and/or Federal laws that govern the Clients business operations.

7.3 Continuing Liability. In the event that this Agreement is terminated, by either party, the Client shall continue to be responsible for any liabilities prepaid or incurred by KG Business Solutions with respect to the Virtual Assistant Services covered under this agreement. Such charges shall be paid by Client to KG Business Solutions upon receipt of an invoice for such amounts.
7.4 Dissolution / Bankruptcy. This agreement shall terminate automatically without notice to Client if a petition in Bankruptcy Court is filed by or against Client, or if Client shall have made an assignment for the benefit of creditors, shall have been voluntarily or involuntarily adjudicated bankrupt by any Court of competent jurisdiction, or if a petition is filed for reorganization of Client, shall a receiver shall have been appointed for all or a substantial part of Client's business or if Client shall have permitted of suffered any attachment, levy of execution to be made of levied against all or a substantial part of the property of Client, or if Client is dissolved, or if Client fails to remit KG Business Solutions’ charges due under this Agreement, or in the event that KG Business Solutions shall deem itself insecure, or upon the nonpayment for taxes on property, or premiums on any insurance required hereunder, or upon any other default of warranty, or information of the undersigned pertaining to this misleading, then, and in such events, the Agreement shall terminate automatically without notice to Client. In the event the Agreement shall terminate as provided in this paragraph, KG Business Solutions shall be entitled to collect from Client or its successor all charges due and unpaid hereunder to and including the date of such termination.7.5 Notice of Termination. Any notice of termination by Client shall be sent via facsimile (with receipt confirmation by KG Business Solutions), or email (with receipt confirmation by KG Business Solutions), or deposited in the United States Mail, postage prepaid, certified or registered mail, return receipt requested, addressed to the noticed party as set forth in paragraph 9.0 hereof and shall not be deemed to have been given or received until actually presented at the noticed party's address. All of the Obligations shall become immediately due and payable upon the effective date of any termination hereof. Until all Obligations of Client to KG Business Solutions have been fully discharged and satisfied, termination of this Agreement shall not release or abrogate KG Business Solutions’ security interest in any of the Collateral, and the duties, covenants and liabilities of Client and the rights and remedies of KG Business Solutions hereunder shall survive any such termination and shall continue to be fully operative. If after termination of this Agreement KG Business Solutions is or becomes legally obligated to repay to any Account Debtor or such Accounts Debtor's legal representatives, successors or assigns any sum of money paid by such Account Debtor to KG Business Solutions prior to such termination in respect to an Ineligible Account, then notwithstanding termination of this Agreement Client shall immediately upon demand reimburse KG Business Solutions for the full amount of such repayment by KG Business Solutions as well as for all costs and expenses (including attorneys' fees) reasonably incurred by KG Business Solutions in connection with such repayment.


So with this said from this contract I was able to terminate him as he did not give me the (5) days to fix any issues he had with my service. Also from this contract he still owes me for the rest of the contract, and I get to keep the fees for this month. At this time he is requesting a refund for April fees. Am I right in saying there is no refund due? I am also going to add in my time for each visit to his office I made, the fee for mileage and my time for dropping off his equipment yesterday, and for any paper his fax machine used while I had it here. Am I wrong in all this? I know when I send him an invoice he will try fighting it. The funny thing is he does not stutter but yesterday when he asked me for a refund he was stuttering. It was weird! What is your opinion on this?
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #17 (permalink)  
Old 04-11-2012
burneyvoa's Avatar
Junior Member
Company name: An Office Extension, LLC
 
Join Date: Mar 2011
Location: Midwest, Ohio
Posts: 393
Blog Entries: 1
Send a message via Skype™ to burneyvoa
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
I think the cat got his tongue. He was not expecting you to behave as a "true professional business owner" and was taken aback by your fortitude. He knows he is wrong but was hoping he could steam roll you in to doing what he wants. Good for you, Kristy! I say cut your losses and move on. He is not your "Ideal client" and could end up costing you much more in the long run.
Wendy Burney

Quote:
"The funny thing is he does not stutter but yesterday when he asked me for a refund he was stuttering. It was weird! What is your opinion on this?"
__________________
http://www.anofcextension.com
EHR implementation/support, Computer software training, Medical Billing and Coding
Reply With Quote
    #18 (permalink)  
Old 04-12-2012
Your Faithful Assistant's Avatar
New Member
Company name: Your Faithful Assistant, LLC
 
Join Date: Sep 2011
Location: Baltimore, MD
Posts: 33
Blog Entries: 1
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook Contact this virtual assistant on LinkedIn
Default Re: Client Termination Procedures
Kristy,

I wanted to follow up and see how it went with the termination.

How did the client take it?

Shelley
__________________
Shelley R. Drasal
Your Faithful Assistant
Reply With Quote
    #19 (permalink)  
Old 04-12-2012
Contributing Member
Company name: KG Business Solutions
 
Join Date: Jan 2009
Location: Bakersfield, CA
Posts: 79
Follow this virtual assistant on Twitter Find this virtual assistant on Facebook
Default Re: Client Termination Procedures
Wendy thanks! I told him I process refunds and do my billing at the end of the month. If a refund is due it will be mailed out. I am mailing him an invoice for the month of May (he had one more month left on the contract), and I am adding in the 2 times I had to visit his office for training, and then I am adding in my time for dropping off his equipment after we terminated. I will attach a highlighted copy of the area in the contract that shows he is still liable for these charges. If he wants to not pay me then I am ready to take it to court. I refuse to sit back and take this lightly.

Shelley- Thanks so much! I terminated him and he wants a refund. As stated above I am sending an invoice for the left over time on the contract so we shall see how that goes. I look forward to talking with you soon.

Thanks again everyone you all have trully been an amazing help with this issue.
__________________
Kristy Garland
www.kgbusinesssolutions.com
Reply With Quote
    #20 (permalink)  
Old 06-21-2012
Contributing Member
 
Join Date: Jun 2012
Location: Oxford, Mississippi
Posts: 109
Find this virtual assistant on YouTube
Default Re: Client Termination Procedures
Ahhhh, the thrill of victory. And the agony of his face hitting the ground when you were professional. I think it's sad when some think that we work for them. We're independent contractors, not slave rats. It's not right.
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
What would be the top 3-5 policies and procedures? alcbiz Policies and Procedures 12 04-25-2013 06:38 AM
Procedures Katrina Policies and Procedures 13 08-19-2011 06:23 AM
Follow-up procedures for interested PCs eXPERT Business Support Policies and Procedures 8 03-26-2011 08:23 PM
Standard operating procedures - Virtual Assistance and You Blog VAF Newsbot Policies and Procedures 4 09-13-2010 03:32 PM
Have Your Policies and Procedures in Place! D_Victoria_Virtual_Assistance Policies and Procedures 7 04-02-2009 12:42 PM


All times are GMT -7. The time now is 06:27 AM.

Work from Home | Become A Virtual Assistant
Virtual Assistant Phones
Virtual Assistant Jobs
Virtual Assistant Directory
How to respond to an RFP
Create a Professional New Client Welcome Packet
Virtual Assistant Forums Advertising

© Virtual Assistant Forums 2016 Content and images protected under copyright law.
Virtual Assistant Forums on Facebook