Originally Posted by Tess
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I only communicate via email (and then, only during weekday business hours).
I will schedule calls in advance if necessary for clients and PCs (and use a separate account on Skype as often as possible in those cases), but I do not publish a business number or give my phone number out to clients.
It hasn't hindered my business growth at all doing it this way and I don't have to worry about being interrupted with requests at odd hours, or pinning myself to work during specific times.
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This is very encouraging; and, I'm glad that you posted your client communication process. I have been wondering about the efficacy of getting an online phone service; but, you have given me some food for thought. If I can save a few dollars in my start up phase, all the better!