Thanks for the great article, Jo-Carole! Very useful. I'm bookmarking it.
I started using Google Voice last week and so far, in addition to the call routing, I'm a big fan of the visual voicemail. It uses fully automated transcription to display each message in your account like an email. So convenient! You can automatically send it to your email or as a text message, too, if you find that useful.
(I just hope the automated transcription doesn't get *too* good, for our own sake!
I thought carefully about what phone number I wanted, and I chose a number that is local to where I'm currently living, since I want to keep my out-of-state cell phone number for now. This way, people who live near me don't have to pay long distance to call me from their home! It would be even better to have a toll-free number, but we can't register those with Google Voice yet. I hope that they start allowing it soon.