Re: Quickbooks Merchant Services
Kathy,
You are correct their are a lot of other fees that can and are charge. I used to be and executive account manager for a merchant service company. What used to bother me the most was our competitors would give a quote with their rates but fail to disclose all the additional fees involved. For example, if you accept Visa/MC and the person or company you have accepted it from has either a frequent flier plan with their card or it is a corporate card you are charge additional rates. I have seen these rates as high as $0.95 per transaction (this is on top of the other fees). If someone says they didn't get the service they were promised and calls their bank they are guaranteed a refund and then the bank processes a charge back to the merchant which again has additional fees. You also want to check on their cancellation policy. Every company I knew had a clause which stated if you terminated your merchant account within the first three years (end time could differ) then you would be charged not only a cancellation fee of $300 (I've seen this as high as $600+) but also a percentage of the monthly fee through the term of your agreement. The only way to have this waived is to have this in writing where both parties sign. These are just a few.
When applying for a merchant account just know that most merchant service companies, including the one through Quickbooks, usually does not have a monthly fee they are charged. That means they have flexibility in whether they charge this or not since it is 100% profit to them. The set up fee is another fee that is 100% profit. In 8 yrs I worked with merchant services I did not know of one company that this was not true of. I had even seen companies charge as high as $300 for set up. You can also negotiate on the per transaction fee. FYI, the current per transaction fee Visa charged (the buy rate) to merchant service companies is only$0.08. They can pay less if their volume is higher. The discount rate (I believe somone said QB charged 2.44%) is always negotiable. For non-swipe transactions their rate is approx. 1.88%. As you can see this is a huge mark up. What is sad is there isn't now or has there been any regulations regarding what can be charged, the mark up, diclosure to the merchant of hidden fees, etc.
There are a lot more details and if anyone has any questions please feel free to email me. I hope this information helps answer some basic questions.
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LoriLee
Executive Virtual Staffing
(web site to come in near future)
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