I appreciate your reply; that's what I needed to hear. This is new for me and I want to be able to give him some informed options. My factfinding session is scheduled for tomorrow and I think I'll suggest the personal outreach using his Outlook client. He definitely wants email - not snailmail.
I've never used merge with email/Outlook might be the best option for personalizing the email address and salutation but not having to idividually type and edit 250 seperate emails. The other option, of course, is to do the 250 seperate emails; time consuming but also more billable hours.
Thanks.
Eleanor