Thanks for the comment, Diana! That's the incessant beauty of this site - everyone brings all of their own unique personalities and ideas; and each one of us walks away with our very own interpretation of things! You do it this way - that's good. I'll do it this way - and that's good!
BTW everyone: I stumbled upon something today, and being the environmentalist that I am, became a "certified green office"! I'm sure many others already know about this, but for those that don't, you can check it out at: http://www.greenlinepaper.com. I think the certification and idea behind it makes a strong statement, as a business. I've been working for 12 hours now; I have GOT to get off here. 'G-nite all!

This is a seriously helpful thread for me! I've been thinking about putting something together. I always send out an NDA, an introduction survey, a payment policies form, and a SOW (if it's a project).

I think I'm going to get some promo items too, since I'll be headed to some conferences this year. I work with mainly bloggers...so I think branded USB drives, laptop stickers, etc would be good.

My clients really appreciate the welcome kit. I think it facilitates a more tangible connection. I often get comments on how organized I am and that they knew it from the start when they received the welcome kit. It is a great primer to any VA to client relationship

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Carla Kroger, Business Manager
www.dailyadministration.com

Great thread. Thank you to everyone who put out their ideas here. And thank you also for the sites for promotional items and for going green. All great stuff!!
~Annette

I am working on my welcome package now and this is all really great information and ideas! I think the promo gift is a great idea too!

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Jessica

I send out: introduction letter, policy, brochure and business cards. Love the idea of promo gift, I will look into that.

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Jana

Great ideas. I'm writing them all down! Thanks everyone.

Tammy

I think I am going to add a promo gift to my welcome kit, as well.

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Rebecca Thompson
CLR Virtual Connection * fanTABulous fan pages

I am a newbie and I agree with everyone else this all is some great information and really appreciate everyone sharing. I am going to start working on my Welcome Kit ASAP along with a list of other things I need to do. But I really think that by sending the Welcome Kit it shows your appreciation and gives the client the feel that you are truly a professional.

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Tyeshia Harper
Guardian Virtual Assistance

This is an awesome thread and it's over a year old! I'm a brand new VA (although I've been working on getting the business started for about a year). The thought of a new client kit, brochure or even a letter seems a little large to me. I can't think of much more than "HI", my name, website, phone number to put on anything? Not sure I could fill a page! Can you all provide specifics about what info you've included in your brochures, letters, etc.?

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Marcia
VentureVA