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Old 08-25-2009
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Default Potential New Client Dilemma
Need advice on a situation...

I have a potential client who wants me to be on call 24/7 as his virtual personal assistant. He's in the entertainment industry with musician's, actors and sports figures as clients. He's local but travel's a lot and has stated that he would require that I travel wiith him on occassion. We've discussed my role as an independent business owner and he clearly understands I would not be an employee. He actually prefers this vs hiring an employee. Based on the conversations we've had I know he will be a very high maintenance client but I'm used to that from my years supporting VPs, CEO's and Corporate Presidents. I'm considering taking him on as a client for the following reasons:
1. money is great - his retainer alone could support me
2. I'm single and used to being completely mobile/virtual with cell phone, iPhone, mini computer, web access anywhere with web card
3. I love to travel

My problem: I don't think I can keep my current clients if I take on this new one. I've toyed with the idea of hiring a subcontractor but my clients were all referrals and I'm not sure if they'll go for being supported by someone they don't know.

Any suggestions on how to have this conversation with current clients?

All feedback is welcome.

Thank you
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
Oh that is a tough decision that only you can make. First I would ask myself, "Do I really want to be available 24/7?" Why did you start your business? If it was for independence then this kinda knocks that out of the ball park. What would would the trade-off be to the money he is offering.

As for your current clients, you need to be honest with them that an opportunity is presenting itself for you to grow your business and you are adding partners to help you with the growth therefore their tasks will get the fullest attention by your staff of professionals. However, you need to be prepared that this may turn off some of your clients because of the reasons that they chose you.

I have clients who work with me because I am a one woman show and they know every detail is getting my personal attention. This is my dilemma on how many more clients to add because sub-contracting would be a must at this point.

Good luck to you.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
Hi Portia,

I don't have any advice re/ your actual question of how to approach your existing clients. But I have to jump in anyway. I'm sorry to come off so completely negative, but my gut says NO NO NO. Honestly, I see very little good about the new client's proposal.

Let me say upfront, you are you and I am me, and it's perfectly OK for us to have completely opposite views of this. But even if I try to look at this client from your three reasons' perspective, I still don't see much good. Consider this:

Quote:
1. money is great - his retainer alone could support me
I'm impressed that he understands how much he is asking and is willing to pay fairly for it. That's absolutely critical since he needs 24-hour availability. But, money aside, what might these hours mean for your stress level? Is there a specific reason he needs 24-hour service? Does he get a lot of middle-of-the-night calls, for example, working with people in other time zones? Try to get an idea of how often would he need to use that 24-hour stipulation.

Also, although this single retainer could support you, you should still seek/keep other clients. If you don't, you're putting all your eggs in one basket. But on the other hand, managing one high-needs client AND smaller clients and/or subcontractors has a huge potential for running up your stress and running down your health. It feels like, as the saying goes, you're damned if you do, damned if you don't.

Quote:
2. I'm single and used to being completely mobile/virtual with cell phone, iPhone, mini computer, web access anywhere with web card
Only problem is, if this one client keeps you busy, you can have all the mobility and access in the world but still not have any time for your other clients.

Quote:
3. I love to travel
If you mean you love the actual act of moving from one place to another, this is ideal. But if you mean you love to experience the culture and see the sights in other places, maybe not. If you're working all the time, there isn't going to be much opportunity to enjoy the scenery.

One last thing. Tread very carefully in the independent contractor-vs.-employee waters. By the IRS's definition of "employee," there's a real possibility that, regardless what you and the client agree to call your status, you could be classified as an employee. That's because the client in this situation will have a lot of control over your hours and activities, much as an employer would. Read more here:

Employer's Supplemental Tax Guide (very long and involved, but valuable. The table of contents helps. )
Independent contractor or employee?
Form IRS uses to determine your business status (I'm not saying you should fill it out. Just take a look at what kinds of questions are involved.)

Again, I apologize for being so negative. You may want this 1000X more than I would. If that's the case--congratulations and GO FOR IT! Just please be very careful to consider all the possible ramifications before you jump in.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
I have to agree with AnnaLisa about "putting all your eggs in one basket." What will you do if in six months he can't pay you anymore? You will have nothing to fall back on. It sounds like a fun, exciting opportunity...just be careful and think it through before you agree to anything.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
Portia;

I agree with what's been said -- and add that as business owners we sometimes have to realize and say no thank you to opportunities that do not fit our business model.

Recently, I was provided an opportunity that on the face was also good money (not as good as this sounds) but the terms and conditions of it were in direct opposition to my model. I had to respectfully decline and forwarded it to others that it would better fit.

Of course, as said only you can make this final decsion for you and your future business. Good luck whichever you choose.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
How many times to you want to be awaken at 2:00 in the morning? This gets old very fast. Many entertainment people don't even think about going to bed until 5:00 am.

Also, you are putting all your income eggs in one basket. My business model is to have multiple streams of income, so if I lose one client I will still have income until it is replaced.

I agree with the others regarding your status as employee/contractor. If he controls your all of your time and work product, you are an employee.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
I have to jump in here, too...

My gut says no as well. I think what will happen is that this potential client will be the 'bus driver,' if you will and you'll go back to feeling like his employee instead of a business partner. You'll lose that whole reason you went into business for yourself in the first place.

I think that this potential client would be getting the best of both worlds--paying to hire you at a great wage, but not having to deal with taxes--it will be more work for you and possibly not be an ideal situation when you have to wake up at 2AM to deal with a possible situation...

That's just my take on it. Although, I'm not completely in your shoes, so I can't make an educated decision.

I would think long and hard about losing your existing client base, as well...that's a very tough call.

I'd be interested to find out what you decide and how you arrived at your decision.

Good luck and best wishes!
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
I agree with the other ladies. Don't set yourself up for disaster by dropping your other clients for this one.

Also, I know it sounds great to be in the entertainment business, but from what I've heard from other people, it's not all it's cracked up to be. Especially when your schedule is being controlled by someone else. I believe you should continue to build using the clients you currently have. Soon enough, you would be able to travel and attend all of the glam events on your own dime.

Lastly, if you can't keep you current clients by working for this guy, then that also means you won't be able to take on any other NEW clients with him. You would be seriously limiting your income potential.

I'm definitely feeling in my gut that this would not turn out good for you.

However, the decision is yours. Please pray/meditate on all the possible outcomes of this.

I wish you the best.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
Thank you all for the feedback. This is why I wanted to post my situation. You've all given me things to think about before making a decision. You've pointed out a few things I had not yet thought about.

Thanks again and I will keep you all posted on my decision.
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Old 08-25-2009
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Default Re: Potential New Client Dilemma
My husband works in the entertainment business and it is an 'always on' type of business. He is the boss, so he doesnt get middle of the night calls (actually the band he works for are all older men who arent up at all hours of the night anymore) We knows many people who are assistants to different entertainers, musicians, etc and I know first hand how hard they work, not only booking appt's for their client but making sure they actually get to the appointments, its sort of like a concierge, BUT, if you have those special circumstances that allow you to do this? I say go for it! It probably cant be a forever job (unless you love it) but you could experience things you would never in a million years experience.. I would probably do it but I am more prone to the 'experience' than playing it safe.

Of course there is the other side of the coin that everyone has pointed out, you will probably loose your other clients so you will have to weigh that out and decide if you can 1)possibly keep your clients by hiring other VA's to work for you, 2) find new clients when this one is done.

I would also really do your due diligence and find out WHO this client is, WHAT he does, possibly talk to other people who have assisted him in the past? What happened to them? Google him! It is amazing whats out there, especially in the entertainment field.

Please, let us know what you decide!
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