
Mark --
I am new as well to the whole VA world, But I have over 10 years of medical / clerical experience behind me.
I am not sure what you can tell your family, wish I could help you with that, but I wanted to at least say HI and welcome you.
I am sure you will find all your answer that you need here.. because god knows I have been overwhelmed with such wonderful resources. (Only been a member for a few days now .. lol )
I wish you the best !!!