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#1 (permalink)   05-20-2011 Sionnan New Member Company name: Caldwell Marketing Communications   Join Date: Apr 2011 Location: Denver, Colorado Posts: 24 Customer Service as a Form of Marketing I am listening to a really great podcast called "Freelance Radio" and they are talking about using customer service as a form of marketing. They gave a few specifics like sending a thank you note with final work and packaging and sending articles that pertain to a particular client that might help them with their work. I would love to hear what you do for customer service as a form of marketing and follow-up? Thank you, Shannon