Welcome to the forums Michelle!
Do you have your own policies in writing? That is what I would work on first. You can also review
this thread because it is filled with what to include in you welcome kit.
There are a few places on the web that you can search for VA documents. You might also want to check out
http://www.docstoc.com/ for some free templates.
Good luck, and Congrats on signing on your first client!