Lately, I have had to practice a bit more open-mindedness when using email to communicate with non-email users. These are folks who are experts in their own industries but do not use email as a major means to communicate.

In my virtual assistant-world nearly all of my communication is through email but ‘on the outside’ I know there are many who are not familiar with email protocols. And that is OK.

After receiving several ‘iffy’ emails of late, I needed to rethink my reaction to non-user correspondence and view these messages from a special perspective. In other words, I did not let a ‘knee jerk’ reaction prevail when email etiquette was not applied.

Language is a learned skill. We speak what we...Click here to read the rest of this post at Your Virtual Wizard.

Your Virtual Wizard Blog is authored by VAF member Janine of Your Virtual Wizard.


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This is good stuff, and one of the things I've been trying to get my head around. In the company I work for now we all use email and know how to use it. I see that in the outside world that is different. Also, as a VA you would normally work with people you've never seen and you have to get to know them via email - definitely something to think about.
Hilde