General Client Relations

Discuss virtual assistant / client relations, ideal clients, and more.

Forum Sponsor (Advertise with us)
Reply
 
Thread Tools Display Modes
    #1 (permalink)  
Old 08-26-2011
AngelicaP33's Avatar
Contributing Member
Company name: GRIP Bookkeeping Services
 
Join Date: Jul 2009
Location: New Mexico
Posts: 95
Blog Entries: 1
Send a message via MSN to AngelicaP33 Send a message via Yahoo to AngelicaP33
Default Need some advice...????
Hi all,

I have a question...I am currently working a full-time job until I get some stable potential clients to work at home and today I seen a ad in the local paper for specifically what I offer. I was wondering how or even if I should respond to this ad...? It reads: "FT experienced accounting assistant. Requires Word, Excel, & attention to detail. Excellent benefits, (which they won't need to offer) Email resume w/ cover letter & references".

Should I first e-mail and ask them if they are interested in hiring a Virtual Assistant? or if they have even heard of one? I am not sure how to go about it or if I should even respond at all to the ad...? Is responding to a newspaper ad something a virtual assistant should do?

Any advice will be helpful....thanks!
__________________
Angelica, Let Me Get A GRIP On Your Books!
www.mygripbookkeepingservices.com
Reply With Quote
    #2 (permalink)  
Old 08-26-2011
Your Virtual Wizard's Avatar
VAF Blog Challenge Moderator
Company name: Your Virtual Wizard
 
Join Date: Sep 2008
Location: Florida-Gulf Coast
Posts: 2,168
Blog Entries: 5
Send a message via AIM to Your Virtual Wizard Send a message via Yahoo to Your Virtual Wizard Send a message via Skype™ to Your Virtual Wizard
Default Re: Need some advice...????
Angelica,

I wrote a letter from an ad I saw for a full-time employee and received a long term client out of this.

I was able to turn an ad for a social media assistant into a social media VA position.

I spent a lot of time on a letter that I carefully created to meet their needs.

I began by explaining that although they advertised for a full-time assistant, I could do the job in less time. I explained what a virtual assistant is and that I was not an employee. I explained briefly that I would not require benefits, breaks, special equipment, vacation time, etc.

I explained what I could do for them and how my knowledge in this business would benefit their goals.

I used keywords that were specific to the ad and included those words in my letter.

I included links to my sites and proof that I knew what I was doing. I had some blog posts which I provided as links to show that I could write.

I also contacted a few clients and asked if I could their name in my letter. I don't offer references but I did tag some of my testimonials in my letter that the company could read.

I proofed this letter over and over...I'm an edit freak. It actually took me a few days to write this letter because if I step away from it for some time, I look at it differently and can often add information I might not have thought of previously.

Let me warn you about something I learned.

Although I was able to turn this employee-wanted job into a VA position, it has not been an easy road working with this firm. They will often refer to me as an employee and it takes time and energy to re-explain everything. They also try to tell me what to do when in fact, I am the one with the expertise. They contracted (not hired0 with me for my expertise. In other words the problem is that many employee-wanted ads are written by people who cannot grasp the VA concept.

I much prefer to respond to RFPs by companies who understand the VA and how the industry works.

Good Luck!

Janine
__________________
WRITE FAB RFP PROPOSALS & land THE VA job. WinningRFP unveils soon! SignUp www.WinningRFP.com
Reply With Quote
    #3 (permalink)  
Old 08-26-2011
ClockwiseVA's Avatar
Junior Member
Company name: Clockwise Virtual Assistance
 
Join Date: Apr 2011
Location: Vancouver, WA
Posts: 408
Blog Entries: 1
Default Re: Need some advice...????
Angelica, this is a great question - thanks for asking. I've been wondering the same myself.

Janine, as usual, you have provided an incredibly helpful response. Good to know the pitfalls of working with some clients who are unaccustomed to VA services.
__________________
Linda
Clockwise Virtual Assistance
Reply With Quote
    #4 (permalink)  
Old 08-27-2011
Contributing Member
Company name: DEN Consulting
 
Join Date: Apr 2011
Location: Paris, Ontario Canada
Posts: 107
Default Re: Need some advice...????
Great Insight Janine! I appreciate reading your comments on this.
__________________
Website: http://www.den-consulting.com
Social Media with a Twist of HR
Reply With Quote
    #5 (permalink)  
Old 08-29-2011
New Member
 
Join Date: Aug 2011
Location: Englewood, CO
Posts: 31
Default Re: Need some advice...????
Thank you, Janine.

I can see how it can be a struggle at times getting them to understand you are NOT their employee.
Reply With Quote
    #6 (permalink)  
Old 08-29-2011
Williams's Avatar
Junior Member
Company name: Terri P Williams
 
Join Date: Mar 2011
Location: Chicago, IL
Posts: 276
Send a message via Skype™ to Williams
Default Re: Need some advice...????
Thanks, Janine for the information.

I had answered a full-time position a month or so ago and did not receive an answer. I was NOT as thorough as you were in your response. Your answer is very helpful!
__________________
Terri Williams, Assisting the small business owner
www.terripwilliams.com
Reply With Quote
    #7 (permalink)  
Old 08-29-2011
Your Virtual Wizard's Avatar
VAF Blog Challenge Moderator
Company name: Your Virtual Wizard
 
Join Date: Sep 2008
Location: Florida-Gulf Coast
Posts: 2,168
Blog Entries: 5
Send a message via AIM to Your Virtual Wizard Send a message via Yahoo to Your Virtual Wizard Send a message via Skype™ to Your Virtual Wizard
Default Re: Need some advice...????
A few more tips if you should try to convert a help wanted employee position to a VA position:

Research the company thoroughly before writing the letter. The nice thing about writing to a brick and mortar company is that there is typically more info online...check social media sites, websites, press releases, Google the name, the president's name and the competition. Check YouTube for videos.

I do this so I am aware of their needs and the goals they want to accomplish. I also include in the letter a reference to something that I might have read or seen. So I might state that I enjoyed a video they offered on their website or I might congratulate them on a new launch or if they relocated to a new building. This shows that I am interested in their company enough to take the time to get to know them.

Most people won't be thorough so if you are detailed and customize the letter, it already puts you ahead of the rest.

Never tell them what they can do better in the initial letter. "I saw your website and noticed that you do not offer a call to action." is a not a good thing to state. Rather, "I spent some time perusing your site and would suggest that adding a Facebook widget to your page would help bring in more contacts to your site." In other words don't criticize and say what is wrong and what you can do to make that better. Save that information for the client consultation call.

Finally, if you do not hear back, follow-up in 7 days. Forward your previous correspondence and attachments (if you have any) and ask if there is more information they may need. Explain that you are enthusiastic about the opportunity to speak with them.

If they take the time to tell you that someone has been selected, ask them to keep you in mind for future opportunities. Request permission to place their name and email in your newsletter list! This way if the individual they selected does not work out, your name is still on their radar.

Set up Google Alerts and notifications in Career Builder for your niche industry and the services you offer. As the ads come into your Inbox, read them and determine if this is a job that can be converted to a VA position. If the job is specific to being 'onsite' only, look carefully at the job requirements. Often employers think that the receptionist can handle an entire social media strategy plan or they think the appointment setter can also handle the email marketing. So don't be afraid to jump in and say that in XX hours you can do this work online and let the receptionist handle the calls or the appointment setter do the appointments. Explain why working with a VA means they can concentrate on what they do best.

Don't give up. Move to the next ad you see. Aim to send out 2 or 3 per week and keep the flow going.

Janine
__________________
WRITE FAB RFP PROPOSALS & land THE VA job. WinningRFP unveils soon! SignUp www.WinningRFP.com
Reply With Quote
    #8 (permalink)  
Old 08-29-2011
Allora's Avatar
Contributing Member
 
Join Date: Aug 2011
Location: Halifax, Nova Scotia
Posts: 119
Default Re: Need some advice...????
Great advice Janine!...I am constantly skimming the local ads here and there are alot that could use a VA...I will keep your points in mind...thanks!
Reply With Quote
    #9 (permalink)  
Old 09-01-2011
AngelicaP33's Avatar
Contributing Member
Company name: GRIP Bookkeeping Services
 
Join Date: Jul 2009
Location: New Mexico
Posts: 95
Blog Entries: 1
Send a message via MSN to AngelicaP33 Send a message via Yahoo to AngelicaP33
Default Re: Need some advice...????
Thanks Janine! Great Advice! I will take it all under consideration.
__________________
Angelica, Let Me Get A GRIP On Your Books!
www.mygripbookkeepingservices.com
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Need Advice.... eSupport Business Solutions General Marketing and Networking 3 02-24-2011 10:56 AM
Need some advice please smw1974 General Legal Issues 5 06-18-2008 11:41 PM
Need advice debsoffice08 Rates and Billing 4 04-29-2008 11:21 PM
New and need advice! wahm3blessings Member Introductions! 22 02-21-2008 08:55 PM


All times are GMT -4. The time now is 01:11 AM.

International Virtual Assistants Association
Project Management for Virtual Assistants
Work from Home | Become A Virtual Assistant
Virtual Assistant Directory
Affordable WordPress Themes
Create a Professional New Client Welcome Packet
Virtual Assistant Forums Advertising

© Virtual Assistant Forums 2012
All content and images are protected under copyright law and may not be reproduced in any way without express written consent.