In my last post, Cut That Client Loose…It Happens!, I offered tips for VAs whose clients are non-communicators and slow-payors. Should the VA’s best attempts to communicate with a difficult client result in an impasse, the best (and only!) solution may be to simply release the client from the service contract.
Always plan to save the account instead of giving into frustration.
When a client shows signs of waning, I immediately draw up a plan to salvage the souring account. All that is needed is time, patience and the wherewithal to recognize that a client entering ‘salvagable territory’ is really
just another opportunity to grow your virtual assistance business.
My 5 tips to help any virtual assistant save a worthwhile client account.
1) Have a policy in place FIRST to protect yourself from ...
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