General Client Relations

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Old 10-05-2010
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Default Need to Salvage a Client Account? 5 How-To Tips for Virtual Assistants - Your Virtual Wizard Blog
In my last post, Cut That Client Loose…It Happens!, I offered tips for VAs whose clients are non-communicators and slow-payors. Should the VA’s best attempts to communicate with a difficult client result in an impasse, the best (and only!) solution may be to simply release the client from the service contract.

Always plan to save the account instead of giving into frustration.


When a client shows signs of waning, I immediately draw up a plan to salvage the souring account. All that is needed is time, patience and the wherewithal to recognize that a client entering ‘salvagable territory’ is really just another opportunity to grow your virtual assistance business.

My 5 tips to help any virtual assistant save a worthwhile client account.

1) Have a policy in place FIRST to protect yourself from
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Your Virtual Wizard Blog is authored by VAF member Janine of Your Virtual Wizard.


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Old 11-06-2010
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Company name: BCB Staffing, LLC
 
Join Date: Sep 2010
Location: Columbia, MD
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Default Re: Need to Salvage a Client Account? 5 How-To Tips for Virtual Assistants - Your Virtual Wizard Blo
Very good advice! I previously had problems with nonpayment, I'm trying something different this time to avoid that problem. I'll definitely be using this article.
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