General Client Relations

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    #11 (permalink)  
Old 06-04-2008
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Default Re: My one and only client is back!
My company matches 100% of my 403(b) contribution, so I think I'm pretty good there.

Thanks for the tips
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Old 06-04-2008
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Default Re: My one and only client is back!
Don't get me wrong, I'm still excited about my client coming back and the project but I TOTALLY forgot how much she can wear me out. She's very "old school" (her favorite thing is to belt out pre 50's tunes) which is really kind of cool in certain ways, but she tends to be very judgmental and can be "challenging" for lack of better words.

I met her at a local bar/restaraunt to pick up a new batch of work. Randy, the owner, just had a really nice sunroom built onto it. I mentioned how nice it would be if he had wi-fi and he said that he did (). Well, as I was leaving (hard task because my client wouldn't quit talking), I mentioned to the bartender that it was cool that Randy had wi-fi. Well my client asked me what wi-fi is and I told her that it was wireless internet. Boy, did that open up a whole can of worms that I wasn't prepared nor wanted to spend the time dealing with. I tried to explain to her how it works and I just kept getting the "why", "why", "why" thing. I even try to compare it to cordless phones (something that most people, including her, have) and then she asks, "well, who pays for this". So I have to go into that whole thing and then, when I told her that I could just come in with my laptop and use Randy's wi-fi for free, she kind of started acting like I was stealing it or something (keep in mind that I would ask Randy if he'd mind before I used it since he doesn't advertise it). This whole time, I'm actually standing in the middle of the doorway with the door open. I was trying soooo hard to keep my patience, but it was getting frustrating. Oh, and the whole time, the bartender keeps rolling her eyes at me which did NOT help...lol

Anyhow, sorry for dumping, I just needed to vent a bit. She's a wonderful person with a big heart and can be very interesting. She just has a VERY strong personality which makes me quite uncomfortable at times because I'm the complete opposite. (she has no qualms about saying anything on her mind without any thoughts of wether she might hurt someone's feelings or if she might be prying into personal territory). Has anyone else ever had clients like this or known anyone like this? Any tips for handling this kind of person without making her feel like I don't like her or appreciate her?
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Old 06-04-2008
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Default Re: My one and only client is back!
Originally Posted by StephanieP View Post
My company matches 100% of my 403(b) contribution, so I think I'm pretty good there.

Thanks for the tips
That is most excellent, particularly for a non-profit! You're lucky!

Sorry about the client problem. I know people like that. I think when she starts running off like that you just have to put your foot down a bit. Just tell her you're sorry you have to go but you'll email her the wiki on wifi so she can understand how it works...or something like that. Set the boundaries and stick to them. And when she goes off on a tangent you may gently remind her that she's paying for your time...no matter what you're discussing (assuming it's not a mutual discussion - if you know what I mean).

With a personality like that it'll take running her over with a cement truck before she feels even a bit of not being liked or being unappreciated. From my experience it doesn't even phase them.

Good luck!
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Old 06-04-2008
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Default Re: My one and only client is back!
Honestly, Stephanie, I have the hardest time with people like that. But she's a paying customer, eh? so you put up with a lot. Probably it will help to be sure you meet with her only when you have lots of time, and can just let her blather on. Clearly she likes your company!
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Old 06-05-2008
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Default Re: My one and only client is back!
Stephanie that is fantastic! Great idea putting away a percentage for the business too!
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Old 06-05-2008
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Default Re: My one and only client is back!
In my first year of business, I invested everything back in to it! Now I am finally taking a salary draw each month! Now about those taxes....
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Old 06-06-2008
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Default Re: My one and only client is back!
LOL...Thanks

My aunt came home that evening (she works in the kitchen at the restaraunt I mentioned) and said that everyone could hear Jana and were laughing because Kate went back and said, "Stephanie's trying so hard to leave and Jana won't let her". Gotta love small towns...lol

You're right. She is a client and treats me very well. I always give her the respect that she deserves. I feel guilty that I also have these other feelings about her at the same time. I just hope that I'm hiding it well and that my impatience and irritation aren't as visible to her as they seem to me. I don't let myself feel too bad, though, because most everyone feels the same way about her that I do. They've just known her longer and can deal with it much better...lol
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Old 06-16-2008
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Default Re: My one and only client is back!
I like the idea of putting money back into your business.
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